Manager, Agency Operations

Loblaw Companies Limited•Toronto, ON

2d•CA$80,000 - CA$110,000•Onsite

About The Position

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands! We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and attention to detail. This role will serve as the primary point of day to day contact between our agency and marketing teams and represent the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem-solver with experience leading creative and client teams through marketing projects. The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our Shoppers Drug Mart brand portfolio.

Requirements

3+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects
Proven leadership skills with the ability to inspire and guide cross-functional teams
Strong strategic thinking, problem-solving, and decision-making abilities
Proficiency in project management tools and MS Suite
Excellent communication, negotiation, and interpersonal skills
Detail-oriented, highly organized, and adept at managing multiple projects simultaneously
In-depth knowledge of production workflows, industry trends, and emerging technologies
Business acumen and a customer-focused approach
Ability to thrive in a fast-paced, dynamic environment

Nice To Haves

PMP, CAPM, PMI-ACP or CSM designations considered an asset

Responsibilities

Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization
Create project plans to govern all campaigns/initiatives
Identify and manage ongoing risk
Iterate and troubleshoot as necessary to deliver the project to success
Build schedule, timeline and meeting cadence for dedicated project team
Establish key project milestones to ensure project delivery, including major stakeholder check-ins
Manage stakeholder reviews and approvals throughout the lifecycle of the project
Hold team members accountable to deliver their obligations as outlined in the plan
Establish status meeting approach and guidance for participation
Prepare and circulate consolidated meeting documentation in advance of meeting
Work closely with cross-functional teams including creative, production, and Agency Operations to ensure seamless project execution
Work with broader Agency Operations team to review and mitigate for any issues related to agency fees and production costs for their portfolio
Manage and review executional briefs, traffic sheets, and other documentation to ensure the successful delivery of integrated campaigns
Support resource management with financial reporting though cross referencing monthly reports and annual forecasting
Input to process optimizations lead post campaign learning (e.g. post mortem), working with cross functional teams