Insurance Agency Operations Manager

Scotiabank•100 Mile House, BC

1d•Onsite

About The Position

The Manager, SIAL Barbados is accountable for driving profitable growth, strengthening distribution capability, and ensuring effective governance of the insurance agency. The role leads the execution of Property & Casualty (P&C) and Creditor Insurance strategies through the Bank’s distribution network, delivering sustained revenue growth, strong customer outcomes, and full regulatory compliance. The incumbent operates as a business leader within a matrix environment, influencing Retail Banking, external insurance partners, and internal stakeholders to optimize performance and expand market presence.

Requirements

Bachelor’s degree in Business, Finance, or related field
5–10 years’ experience in insurance, bancassurance, or financial services
Proven track record in sales leadership, distribution management, and revenue delivery
Strong knowledge of insurance products, underwriting, and regulatory frameworks
Experience working in matrix and multi-channel environments
Drive Results: Delivers strong commercial outcomes and accountability for performance
Lead & Develop: Builds capability and motivates high-performing teams
Strategic Thinking: Translates strategy into actionable initiatives
Collaborate & Influence: Works effectively across boundaries and stakeholders
Customer Focus: Champions customer-centric decision-making
Risk & Control Mindset: Embeds strong governance and ethical conduct.

Nice To Haves

Professional insurance qualification (e.g., ACII, AIIC) preferred

Responsibilities

Accountable for achieving premium, revenue, and profitability targets across P&C and Creditor Insurance portfolios
Drives business development strategies to increase new business acquisition, cross-sell, and retention
Optimizes sales productivity, pipeline management, and conversion rates across branch and channel networks
Identifies and executes opportunities for market expansion, product penetration, and portfolio growth
Leads annual business planning, including target-setting, forecasting, and growth initiatives
Builds and sustains high-performing sales capability across Retail Banking channels
Designs and delivers structured training, coaching, and performance management programs
Drives adoption of needs-based selling, advisory practices, and sales tools
Acts as the insurance subject matter expert, providing technical leadership and guidance
Reinforces a culture of accountability, performance excellence, and customer focus
Leads performance management discipline through robust tracking of KPIs and financial outcomes
Ensures delivery of accurate, timely sales reporting, forecasts, and management insights
Uses data analytics to identify trends, performance gaps, and growth opportunities
Implements performance dashboards and productivity benchmarks
Provides strategic insights and recommendations to senior leadership and stakeholders
Supports development and execution of product strategies aligned to customer and market needs
Provides insights on market trends, competitor activity, and customer behaviour
Collaborates with insurance partners on product design, pricing, and positioning
Leads go-to-market execution, including product launches, campaigns, and sales enablement
Drives marketing and customer engagement initiatives to increase product adoption
Ensures compliance with regulatory requirements, internal policies, and risk frameworks
Oversees adherence to sales practices, conduct standards, and customer suitability requirements
Leads management of audit activities, regulatory reporting, and third-party risk (TPRM)
Ensures effective handling of complaints, claims escalation, and operational risks
Promotes a strong risk culture aligned with AML/ATF, compliance, and conduct frameworks
Ensures efficient management of agency operations, financial controls, and reporting processes
Oversees premium processing, reconciliations, and financial administration
Manages relationships with insurance partners, ensuring effective service delivery and claims handling
Supports Board governance, including preparation and presentation of reports
Drives cost efficiency and profitability through effective expense management
Champions a customer-centric approach, ensuring high-quality advice and service
Drives improvements in customer satisfaction, retention, and lifetime value
Builds strong relationships across Retail Banking, Wealth, Commercial Banking, and external partners
Acts as primary liaison between the Bank and insurance providers and key stakeholders
Supports alignment of insurance strategies with broader banking objectives
Accountable for overall Creditor Insurance performance and outcomes