Insurance Operations Manager

SunEnergy1•Stamford, CT

About The Position

The Insurance Operations Manager is responsible for the day-to-day administration and oversight of personal and commercial insurance programs. This role serves as the primary liaison between internal stakeholders, insurance brokers, carriers, and third-party administrators to ensure proper coverage, policy compliance, claims management, and risk mitigation. The ideal candidate will have extensive experience managing High-Net-Worth (HNW) personal insurance portfolios as well as complex commercial insurance programs, with a strong understanding of underwriting processes, policy administration, coverage analysis, and claims resolution. This position plays a critical role in protecting the organization's assets and ensuring that both corporate and personal insurance programs are effectively managed, compliant, and aligned with the company's evolving operational needs.

Requirements

Bachelor's degree in Business, Risk Management, Finance, Insurance, or related field preferred.
5+ years of experience in insurance operations, risk management, brokerage, or corporate insurance administration.
Strong knowledge of commercial insurance lines and High-Net-Worth personal insurance products.
Experience managing underwriting submissions, policy renewals, claims administration, and coverage analysis.
Familiarity with certificates of insurance, policy endorsements, auto ID card administration, and insurance compliance documentation.
Excellent organizational skills with exceptional attention to detail.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office Suite and insurance management systems.

Nice To Haves

Professional designations such as ARM, CPCU, CIC, or CRM are a plus.
Corporate risk management or family office insurance administration.
Construction, energy, real estate, or multi-entity business insurance programs.
Management of executive and ownership personal insurance portfolios.
Working directly with insurance brokers, carriers, legal counsel, and third-party administrators.

Responsibilities

Manage all aspects of the organization's personal and commercial insurance programs, including property, casualty, automobile, umbrella, workers' compensation, general liability, cyber, directors & officers (D&O), and builder's risk policies.
Administer High-Net-Worth (HNW) personal insurance portfolios for executives and ownership, including homes, automobiles, watercraft, aircraft, collectibles, and personal umbrella coverage.
Coordinate annual insurance renewals by gathering underwriting information, preparing submissions, and working closely with brokers and carriers.
Review and analyze policy terms, endorsements, exclusions, and coverage limits to ensure adequate protection and alignment with operational risks.
Conduct periodic insurance coverage audits to identify gaps, overlaps, and opportunities for cost savings.
Manage the issuance and tracking of certificates of insurance (COIs), auto ID cards, policy schedules, and other insurance documentation.
Oversee the claims process from initial reporting through final resolution, coordinating with carriers, adjusters, legal counsel, and internal stakeholders.
Maintain accurate insurance records, schedules, and databases, ensuring timely updates for acquisitions, disposals, and operational changes.
Support contract review activities by evaluating insurance requirements and verifying compliance with contractual obligations.
Coordinate fleet insurance administration, including vehicle additions/deletions, driver schedules, and related documentation.
Monitor carrier performance, claims trends, and premium expenditures, providing regular reporting and recommendations to leadership.
Assist with internal and external audits related to insurance and risk management.
Develop and maintain insurance policies, procedures, and operational controls to improve efficiency and compliance.