Manager, Advanced Practice Provider - Transplant Surgery, Full-time, Days

Northwestern Memorial Healthcare • Chicago, IL

11h • $80 - $108

About The Position

The Manager, Advanced Practice Provider provides administrative and clinical practice leadership for advanced practice providers (APPs), including Advanced Practice Registered Nurses and Physician Assistants, within a defined service area or unit. The manager works with leaders in the relevant areas to develop plans, metrics, and resources that support the success of the department’s clinical care model. The role maintains clinical competence and may perform duties described for an APRN or PA, while serving as a resource for APP practice issues and supporting evidence-based care, quality, safety, and patient- and family-centered service.

The manager oversees APP performance, competency, work assignments, engagement, recruitment, retention, onboarding, and professional development. The role partners with practice and physician leaders, Human Resources, and multidisciplinary teams to support effective operations and staffing, improve care and service, and manage assigned resources and cost centers. The position also fosters continuous learning, innovation, research, and a healthy practice environment.

Requirements

• Master’s degree from an accredited school or college of nursing, or a master’s degree from an accredited Physician Assistant Program.
• Current Illinois license as an Advanced Practice Registered Nurse or Physician Assistant.
• Privileged and credentialed through the Medical Staff Office (MSO).
• Three to five years of experience as a licensed advanced practice provider.

Nice To Haves

• Previous supervisory or lead experience.
• Five to ten years of experience as a licensed advanced practice provider (Advanced Practice Registered Nurse or Physician Assistant).

Responsibilities

• Maintain advanced practice skills and competence and, as needed, perform duties listed for an APRN or PA.
• Serve as a clinical resource for APP practice issues and support implementation of evidence-based practice and sustained process improvement.
• Develop and implement patient- and family-centered care innovations that foster quality, safety, effectiveness, and an improved patient experience across the continuum of care.
• Facilitate annual employee goal development in collaboration with the Clinical Practice Director and Director of Operations.
• Identify customer requirements and expectations, solicit feedback, and implement appropriate solutions or interventions to improve customer relationships and service.
• Act as a liaison between APP staff and NMHC leadership teams.
• Work with practice and physician leadership to support smooth, efficient practice operations and model the organization’s customer-service philosophy.
• Translate the organization’s vision into a service-area or unit vision and engage team members in achieving it.
• Attract, develop, and retain APPs, and foster an environment of excellence and continuous learning.
• Facilitate and coordinate development of department protocols, policies, and guidelines that support continuity of care.
• Manage APP performance, competency, work assignments, and engagement; conduct mid-year and annual performance evaluations.
• Lead performance management activities, including reviews, coaching, development discussions and plans, improvement plans, and disciplinary processes when needed.
• Provide feedback, track coaching and performance, and develop performance improvement plans when necessary.
• Collaborate with Human Resources and other managers on staffing, recruitment, and retention strategies, and ensure staffing tools are applied.
• Maintain and improve the department or unit’s quality of care and service; promote innovation and research to advance patient-care models and mentor team members in evidence-based innovation.
• Manage team or client issues and recommend mitigation strategies to achieve desired results.
• Support APP professional practice, health, and well-being; develop and monitor transition-to-practice plans for new APPs with relevant leaders and physicians.
• Encourage knowledge-sharing and best practices, maintain active membership in a professional organization, share relevant information, and participate in leadership development activities.
• Promote APP professional advancement in clinical practice, quality and research, education, and leadership.
• Partner with Human Resources on recruitment and retention and plan and oversee new employee orientation and onboarding.
• Manage people and resources for safe, efficient patient care; partner with multidisciplinary and practice leadership on patient throughput, staffing models, work assignments, and safe staffing and scheduling guidelines.
• Implement strategies that support a healthy practice environment, encourage break time, and reduce worker fatigue.
• Ensure caregivers have the equipment and supplies needed to provide patient care.
• Manage respective cost centers and assume financial responsibility where assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager