Manager, Advanced Practice Provider - Transplant Surgery, Full-time, Days

Northwestern Memorial Healthcare • Chicago, IL

5d • $81 - $109

About The Position

The Manager, Advanced Practice Provider provides administrative and clinical practice leadership to Advanced Practice Registered Nurses and Physician Assistants within a defined service area or unit. The role works with area leadership to develop plans, metrics, and resources that support the department’s clinical care model. The manager maintains advanced practice competence and may perform APRN/PA duties, serves as a clinical resource, promotes evidence-based practice, and leads efforts to improve patient- and family-centered care, quality, safety, and effectiveness.

The manager serves as a liaison between APP staff and leadership, works with practice and physician leaders to support smooth operations, and translates organizational goals into a service-area vision. Responsibilities include managing performance, competencies, assignments, staffing, recruitment, retention, onboarding, and professional development; coordinating protocols and continuity-of-care guidelines; addressing team and client issues; and supporting innovation, research, and quality improvement. The role also manages people and resources for safe, efficient patient care, supports patient throughput and safe staffing, ensures caregivers have necessary equipment and supplies, and manages assigned cost centers and financial responsibilities.

Requirements

• Master’s degree from an accredited school or college of nursing, or a master’s degree from an accredited Physician Assistant program.
• Current Illinois license as an Advanced Practice Registered Nurse or Physician Assistant.
• Privileged and credentialed through the Medical Staff Office (MSO).
• Three to five years of experience as a licensed advanced practice provider.

Nice To Haves

• Previous supervisory or lead experience.
• Five to ten years of experience as a licensed advanced practice provider (Advanced Practice Registered Nurse or Physician Assistant).

Responsibilities

• Maintain advanced practice skills and competence and, when applicable, perform duties listed for an APRN or PA.
• Serve as a clinical resource for APP practice issues and ensure implementation of evidence-based practice and sustained process improvements.
• Develop and implement patient- and family-centered care innovations that promote quality, safety, and effectiveness.
• Facilitate annual employee goal development in collaboration with the Clinical Practice Director and Director of Operations.
• Identify customers and their expectations, seek and act on customer feedback, and improve business relationships with customers, suppliers, and the community.
• Serve as a liaison for APP staff with NMHC leadership teams.
• Work with practice and physician leadership to support smooth and efficient practice operations and model customer service.
• Translate the organization’s vision into a service-area vision and attract, develop, and retain APPs in an environment that supports continuous learning.
• Facilitate development of department protocols, policies, and guidelines supporting continuity of care.
• Manage APP performance, competency, work assignments, and engagement; conduct mid-year and annual performance evaluations.
• Lead performance management, including coaching, development discussions, improvement plans, performance reviews, and disciplinary processes as needed.
• Track coaching and performance, provide feedback, and develop performance improvement plans when necessary.
• Collaborate with Human Resources and other managers on staffing, recruitment, and retention strategies, and ensure application of staffing tools.
• Maintain and improve quality of care and service; promote innovation and research and mentor team members in evidence-based practice.
• Manage team or client problems and recommend mitigation strategies.
• Support APP professional practice, health, and well-being; develop and monitor transition-to-practice plans for new APP providers.
• Maintain active membership in a professional organization, share relevant information, and participate in leadership development activities.
• Promote APP professional advancement in clinical practice, quality and research, education, and leadership.
• Plan and oversee new employee orientation and onboarding.
• Manage people and resources for safe, efficient patient care; partner with multidisciplinary teams to optimize patient throughput and with practice leadership on staffing models and work assignments.
• Support safe staffing and scheduling, promote a healthy practice environment with break time and reduced worker fatigue, and ensure caregivers have needed equipment and supplies.
• Manage assigned cost centers and related financial responsibilities.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection from unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager