Manager, Advanced Practice Provider - Transplant Surgery, Full-time, Days

Northwestern Memorial Healthcare • Chicago, IL

5d

About The Position

The Manager, Advanced Practice Provider provides administrative and clinical practice leadership to Advanced Practice Registered Nurses and Physician Assistants within a defined service area or unit. The role manages APPs and works with area leadership to develop plans, metrics, and resources that support the success of the department’s clinical care model. The manager reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, compliance requirements, policies, and applicable regulatory and accreditation standards.

The position maintains advanced practice competence and may perform APRN/PA duties. It serves as a clinical resource on APP practice issues, supports evidence-based practice, and leads sustained process improvement and patient- and family-centered care initiatives. The manager oversees APP performance, competency, assignments, engagement, recruitment, retention, onboarding, professional development, staffing, and related operational resources. The role also collaborates with multidisciplinary, practice, physician, human resources, and organizational leadership to support safe, efficient patient care and effective practice operations.

Requirements

• Master’s degree from an accredited school or college of nursing, or a master’s degree from an accredited Physician Assistant program.
• Current Illinois license as an Advanced Practice Registered Nurse or Physician Assistant.
• Privileged and credentialed through the Medical Staff Office (MSO).
• Three to five years of experience as a licensed advanced practice provider.

Nice To Haves

• Previous supervisory or lead experience.
• Five to ten years of experience as a licensed advanced practice provider (APRN or Physician Assistant).

Responsibilities

• Maintain advanced practice skills and competence and, when applicable, perform APRN/PA duties.
• Serve as a clinical resource for APP practice issues and ensure implementation of evidence-based practice.
• Ensure process improvement initiatives are sustained and develop innovations in patient- and family-centered care that promote quality, safety, and effectiveness.
• Facilitate employee annual goal development with the Clinical Practice Director and Director of Operations.
• Enhance the patient experience across the continuum of care.
• Identify unit or service-area customers and their requirements; obtain and respond to customer feedback and improve relationships with customers, suppliers, and the community.
• Serve as a liaison between APP staff and NMHC leadership teams and work with practice and physician leadership to support smooth operations.
• Model the organization’s customer-service philosophy.
• Translate the organization’s vision into a service-area vision and foster team engagement.
• Attract, develop, and retain caregivers, and support continuous learning and excellence among APPs.
• Coordinate the development of department protocols, policies, and guidelines that support continuity of care.
• Manage APP performance, competency, work assignments, and engagement; conduct mid-year and annual performance evaluations.
• Lead performance management, including reviews, coaching, development discussions, improvement plans, and disciplinary processes as needed; document coaching and performance and implement improvement plans when necessary.
• Match team members’ talents and career interests with organizational opportunities and collaborate with Human Resources and managers on staffing, recruitment, and retention.
• Apply staffing tools and maintain and improve the department’s quality of care or service.
• Promote innovation and research to advance patient-care models and mentor team members in innovation, research, and evidence-based practice.
• Manage team problems and client issues and recommend mitigation strategies.
• Support APP providers’ professional practice, health, and well-being; develop and monitor transition-to-practice plans for new APP providers in collaboration with relevant leaders and physicians.
• Encourage knowledge sharing and best practices, maintain active membership in a professional organization, share relevant information, and participate in leadership development activities.
• Promote APP professional advancement in clinical practice, quality and research, education, and leadership.
• Plan and oversee new employee orientation and onboarding.
• Manage people and resources for safe and efficient patient-care operations and partner with multidisciplinary teams to optimize patient throughput.
• Work with practice leadership on staffing models and work assignments and with the team to apply safe staffing and scheduling guidelines.
• Implement strategies that support a healthy practice environment, encourage break time, and reduce worker fatigue.
• Ensure caregivers have the equipment and supplies needed for patient care.
• Manage respective cost centers and assume financial responsibility where assigned.

Benefits

• Competitive benefits, including tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager