Manager, Administrative Support

RTX•Cambridge, MA

2d•$107,500 - $204,500•Hybrid

About The Position

RTX BBN Technologies is seeking a proactive and motivated Administrative Support Manager for our professional administrative support team (POST). Team leadership, business process and organizational skills are critical to this role and enable our administrative team to focus on providing excellent support throughout BBN’s workforce. This individual will be based out of Cambridge, Mass., but will manage a geographically disbursed team with staff located across BBN’s sites. This hybrid role reports to BBN’s Director of Programs and travel is expected as needed to BBN and/or RTX sites.

Requirements

University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
5+ years of experience in office or administrative management, with at least 5 years in a supervisory role.
Ability to manage a geographically disbursed team with varied experience, from early-career to expert-level administrative professionals.
Leadership and interpersonal skills; experience working with members of an executive leadership team.
Organizational skills with the ability to effectively adjudicate and satisfy competing priorities.
Written and verbal communication skills.
Professional acumen, including an ability to handle confidential information with discretion.
Experience managing budgets and vendor relationships.
Willingness to travel, sometimes on short notice, in support of company priorities.
Experience working in the major components of MS Office Suite, including PowerPoint, Excel, Word, Outlook, and Teams, as well as databases, expense reporting software, and other company-specific software tools.

Nice To Haves

Existing Secret level (or higher) security clearance.
Adaptability to changing priorities in fast-paced environments.
Experience working in a large company with multiple business operations.
Experience managing financial, and process execution-type plans and reporting and presenting on these topics with peers and leaders.
Comfortable navigating change and ambiguity.
Experience in facilities management or operations support.

Responsibilities

Supervise and mentor administrative support staff across departments and multiple BBN locations in the U.S. Provide daily oversight, guidance, and team leadership.
Ensure effective daily administrative support from the staff for business operations and leadership, which includes scheduling meetings, event coordination, onboarding support, procurement assistance, expense processing, assistance with visitor access requests, office supplies management, and other office tasks / functions.
Set clear direction and expectations; balance workloads and manage absences; ensure administrative staff are available to support special onsite events or meetings; and promote a collaborative team environment.
Recruit, hire, and onboard administrative support staff, in accordance with company policies, processes and procedures.
Manage performance to include conducting performance reviews, coaching and feedback, and support of staff professional development.
Train staff to comply with company policies and procedures, and computer system use.
Serve as a subject matter expert on administrative protocols and train staff accordingly.
Manage administrative staffing levels, assignments, schedules and administrative budgets to ensure adequate coverage during surge efforts while maintaining efficient operations.
Partner with Operations, Business Unit leaders and other functional areas to coordinate and align administrative support with business needs.
Ensure compliance with internal policies, government regulations, and industry standards, particularly regarding data privacy, contractual requirements, and ethics.
Oversee travel and expense process and submissions.
Review and manage travel / expense and expenditures submitted by administrative support staff.
Review and approve budgets for administrative staff support.
Lead and facilitate regular team meetings and develop agendas and execution strategies aligned with BBN’s operational priorities and strategic goals.