Manager, Administrative Support Services

Saint Louis University•SLU Saint Louis, MO

13d•Onsite

About The Position

The Manager of Administrative Support Services provides leadership and oversight for administrative operations and support staff. This role ensures consistent, high-quality administrative services, effective workload and resource management, and a strong service-oriented culture in support of academic leadership, faculty, students, and external stakeholders. The position emphasizes people leadership, process improvement, and operational effectiveness while ensuring compliance with university policies, accreditation standards, and regulatory requirements unique to education.

Requirements

Bachelor’s degree
Three (3) or more years of experience supervising or leading administrative or professional staff
Demonstrated experience managing complex administrative operations in an academic or professional services environment
Ability to regularly travel between six North Campus buildings to provide effective staff oversight and support
Strong organizational, interpersonal, and communication skills
Strong analytical and problem-solving skills
Proven ability to exercise sound judgment and discretion
Ability to lead, coach, and motivate staff in a service-driven environment
Ability to manage competing priorities and adapt to changing demands
High level of professionalism and commitment to continuous improvement

Nice To Haves

Master’s degree
Experience in higher education

Responsibilities

Directly supervises, coaches, and develops a team of administrative support staff, which may include administrative assistants, program support staff, and student workers
Establishes clear performance expectations; conducts regular performance evaluations; and addresses performance issues in a timely, constructive manner
Builds staffing schedules, assigns work, and balances workloads to ensure continuity of operations and coverage during absences
Supports talent management activities, including hiring, onboarding, training, cross-training, and staff engagement initiatives
Fosters a collaborative, inclusive, and service-driven work environment
Oversees day-to-day administrative support operations for a school/department, ensuring timely, accurate, and professional service delivery
Partners with school academic departments, clinics, and administrative units to ensure administrative needs are met consistently
Standardizes processes, templates, and service expectations across administrative functions to improve efficiency and reduce variability
Serves as a point of escalation for complex or sensitive administrative issues requiring judgment, discretion, or cross-unit coordination
Assists Business Director and Department Chairs with management of department budgets, including monitoring expenditures and preparing reports
Oversees purchasing and expense processes in compliance with university and regulatory requirements
Supports faculty and academic administration, including scheduling coordination, program support, and reporting obligations
Assists with logistics and administrative support for school events, meetings, clinics, and special programs
Identifies opportunities to improve workflows, reduces manual processes, and enhances service delivery through standardization and effective system use
Ensures administrative practices comply with university policies, confidentiality requirements, and records-management expectations
Supports compliance with HR and financial processes by ensuring staff follow approved procedures and timelines
Acts as a liaison between administrative support staff and school leadership to ensure clear communication of priorities, expectations, and changes
Partners with central administrative offices (e.g., Registrar, Facilities, IT) to resolve issues and coordinate services
Promotes a collaborative service culture that supports faculty effectiveness and student success
Leads or contributes to special projects, strategic initiatives, and operational improvements as assigned by school leadership
Performs other duties as assigned