Manager, Administration

Hendrick Automotive Group•Greensboro, NC

2d•Onsite

About The Position

Responsible for overseeing department administration and administrative staff. The Administration Manager is responsible for operations, performance results, department management and supervision, and department customer satisfaction.

Requirements

Bachelor's degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
Excellent interpersonal, communication, and organizational skills required.
Valid Driver’s License
Advanced skills in Microsoft Office products.
Ability to learn Dealership Management System and utilize web based applications utilized in department operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit; use hands to finger, handle, and feel.
Duties are performed primarily at a desk in an office environment but will also be required to work throughout the dealership.
Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
High School Diploma
Associate Degree
Accounting
Automotive
Human Resources
Information Technology
up to 3 years
3-5 years
Automobile Salesperson License

Responsibilities

Oversees the training and supervision of administrative staff and/or department employees.
Works with upper management and Human Resources to make department hiring and discipline decisions.
Sets schedules and assigns tasks to department employees.
Attends required manager meetings.
Maintains effective employee relations.
Works closely with department managers to ensure customer satisfaction.
Approves the ordering of supplies according to budget.
Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Directs calls to the appropriate department or person.
Greets customers in a courteous, prompt and professional manner.
Directs customers to the appropriate department or person.
Prepares complex correspondence, reports, and other documents as assigned
Oversees file maintenance
Keeps itineraries and schedules
Operates office machines
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
At Hendrick Automotive Group we are defined by our integrity.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
The core values of this company are what shape every action we take and every decision that is made.
Our customers are important to us.
They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.