Manager, Activation, Post Sales
About The Position
As part of BILL’s Post Sales, Growth Activation team, you’ll lead a high-performing group that sits at the center of our GTM motion—bridging Account Executives and Customer Success Managers to turn new wins into lasting, revenue-driving customer relationships. In this Manager, Activation role, you’ll own the strategy and execution of onboarding for our upper-market customers as we transition from an S&E-only focus to a true platform team. You’ll be empowered to define a new motion, build scalable processes, and grow a culture-positive team that helps SMBs get to value quickly on BILL’s financial operations platform.
Requirements
- 2-5 years of people management experience leading onboarding, implementation, or sales/account teams in a B2B SaaS or fintech environment
- Demonstrated success standing up or scaling a new motion or org (rather than only inheriting established processes), with a track record of building high-performing teams
- Strong cross-functional collaboration skills, especially working between Sales and Customer Success to align on handoffs, customer outcomes, and revenue goals
- Comfort using data and operational metrics to diagnose issues, prioritize improvements, and communicate clear recommendations to stakeholders
- A bachelor’s degree from an accredited university
Responsibilities
- Lead, coach, and develop a team of 5–10 Activation reps (primarily based in Draper) to deliver exceptional onboarding experiences and hit key activation and time-to-value targets
- Define and operationalize the next-generation activation motion as we expand from S&E-only onboarding to supporting BILL’s entire upper-market customer base
- Partner closely with Sales (AEs), Customer Success (CSMs), and Product to create seamless handoffs, clear success criteria, and repeatable playbooks that drive revenue and long-term adoption
- Establish and track team performance metrics (e.g., activation rates, onboarding cycle time, early churn signals) and use data to continuously improve processes and outcomes
- Design and refine onboarding frameworks, documentation, and enablement materials to support reps through growing pains and learning curves as the motion evolves
- Champion BILL’s values by fostering a highly engaged, culture-positive team environment that embraces feedback, experimentation, and continuous learning
- Collaborate with senior GTM leaders to forecast capacity needs, inform headcount planning, and contribute to the long-term org design of the Activation function
Benefits
- medical
- dental
- vision
- life and disability insurance
- 401(k) retirement plan
- flexible spending & health savings account
- paid holidays
- paid time off
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
