Manager, Accounts Receivable - Billing, Cash App, & Credit

Fanatics • Jacksonville, FL

7d

About The Position

Oversee daily activities for billing, cash application, credit, and collections to meet service level agreements (SLAs) and key performance indicators (KPIs). Prepare and review weekly and monthly AR reports and dispute summaries for management. Manage month-end and quarter-end AR closing processes and ensure compliance with SOX controls. Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, Oracle Fusion system enhancements, integration, and implementation. Assist with internal and external audit requests. Collaborate with Sales, Credit, and Legal teams to resolve credit issues and customer disputes promptly. Research, analyze, and resolve customer deductions, including shortage claims, pricing discrepancies, and contractual allowances. Maintain accurate process documentation and ensure updates are implemented timely. Provide training and guidance to team members and ensure adequate coverage for critical tasks. Build relationships with key Company customers and internal departments, including Sales, Finance and Customer Service to ensure timely resolution of customer issues. Contribute to process improvement initiatives and system enhancements. Hire, mentor, and develop team members.

Requirements

• Bachelor’s Degree with 4+ years of invoice-to-cash experience; large organization experience preferred.
• ERP system experience (SAP/Oracle/Workday/D365) strongly preferred.
• 2+ years of experience supervising or leading an AR or Finance team.
• Ability to build solid working relationships with both internal and external customers at all levels.
• Proficiency in Excel, including LOOKUP functions and PivotTables.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Effective communication skills with internal and external stakeholders.
• Ability to foster a positive, customer-focused team culture.

Nice To Haves

• large organization experience preferred
• ERP system experience (SAP/Oracle/Workday/D365) strongly preferred

Responsibilities

• Oversee daily activities for billing, cash application, credit, and collections to meet service level agreements (SLAs) and key performance indicators (KPIs).
• Prepare and review weekly and monthly AR reports and dispute summaries for management.
• Manage month-end and quarter-end AR closing processes and ensure compliance with SOX controls.
• Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, Oracle Fusion system enhancements, integration, and implementation.
• Assist with internal and external audit requests.
• Collaborate with Sales, Credit, and Legal teams to resolve credit issues and customer disputes promptly.
• Research, analyze, and resolve customer deductions, including shortage claims, pricing discrepancies, and contractual allowances.
• Maintain accurate process documentation and ensure updates are implemented timely.
• Provide training and guidance to team members and ensure adequate coverage for critical tasks.
• Build relationships with key Company customers and internal departments, including Sales, Finance and Customer Service to ensure timely resolution of customer issues.
• Contribute to process improvement initiatives and system enhancements.
• Hire, mentor, and develop team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager