Accounts Receivable & Billing Manager

Sound Seal Inc•Agawam, MA

2d•$90,000 - $105,000•Hybrid

About The Position

The Accounts Receivable & Billing Manager is responsible for leading the end-to-end AR and billing function across a multi-entity, private equity-backed platform. This role ensures the accuracy, timeliness, and integrity of invoicing, cash application, collections, and customer account management. This leader operates as a player/coach, balancing hands-on execution with team leadership, while driving process consistency, improved cash flow, and scalability across the organization. The ideal candidate is a driver, highly organized, and brings a strong sense of urgency, ownership, and process discipline in a fast-paced, decentralized environment.

Requirements

Bachelor’s degree in Accounting, Finance, or related field
5–10+ years of progressive experience in Accounts Receivable, Billing, or Order-to-Cash functions, including leadership
Experience in manufacturing, distribution, or multi-entity environments preferred
Strong understanding of billing structures (contract-based, milestone, product) and AR processes
Experience with ERP systems and process standardization initiatives
Proven ability to operate in a high-growth, PE-backed, or decentralized environment

Responsibilities

Oversee and actively support end-to-end billing processes, including invoice creation, validation, and distribution across multiple entities
Ensure timely, accurate, and complete invoicing, aligned with contractual terms and operational milestones
Partner with Operations, Customer Service, and Sales to resolve billing discrepancies and ensure invoice accuracy
Establish and enforce standard billing policies, procedures, and controls
Drive consistency in billing practices across sites and newly acquired businesses
Lead and participate in day-to-day AR activities, including cash application, account reconciliation, and issue resolution
Ensure integrity of customer accounts and accurate posting of payments and adjustments
Resolve complex AR issues, including unapplied cash, short pays, and disputes
Maintain strong internal controls and compliance with accounting standards
Drive collections strategy and execution to improve DSO and optimize working capital
Monitor customer aging and proactively address past-due and high-risk accounts
Partner cross-functionally to support effective customer communication and resolution
Implement disciplined follow-up processes and consistent collection standards
Oversee credit analysis, approval, and monitoring for new and existing customers
Establish and maintain credit limits, policies, and risk mitigation practices
Monitor customer exposure and escalate risks as appropriate
Lead, develop, and coach AR and billing team members across locations
Act as a hands-on leader, stepping in to support workload and resolve issues directly
Set clear expectations and reinforce accountability, accuracy, and responsiveness
Identify talent gaps and support hiring, training, and development
Identify and drive process improvements across billing and AR workflows
Standardize processes across business units, systems, and acquired entities
Partner with Finance and IT to optimize ERP functionality, automation, and reporting tools
Reduce manual work and improve scalability and efficiency
Ensure accurate and timely completion of AR and billing-related close activities
Oversee account reconciliations, aging reviews, and billing completeness checks
Partner with Accounting on revenue recognition alignment, reserves, and bad debt analysis
Provide leadership with key metrics (DSO, aging, disputes, billing accuracy) and actionable insights
Collaborate closely with Sales, Operations, Customer Service, and Finance
Balance strong collections discipline with customer experience and commercial relationships
Support integration of acquired businesses into standard billing and AR processes