Client Services - Manager, Accounts and Marketing

The Chronicle of Higher Education•Washington, DC

53d

About The Position

The Chronicle of Higher Education is seeking a Manager, Accounts & Marketing, to join its Client Services team. This role owns a portfolio of The Chronicle's corporate and institutional content marketing clients within The Chronicle’s Advertising division. The Manager manages the full post-sales relationship and drives the successful execution of marketing and promotional campaigns across our Chronicle Intelligence and Brand Studio product lines. The ideal candidate is equal parts relationship builder, project manager, and hands-on marketer — comfortable serving as the day-to-day face of The Chronicle to clients while coordinating seamlessly across internal teams.

Requirements

5 -10 years of experience in account management, client services, or marketing, ideally in media, publishing, or an agency environment
Demonstrated success managing multiple client relationships and campaigns simultaneously
Hands-on experience with a marketing automation platform (Marketo strongly preferred) and project management tools
Excellent written and verbal communication skills, with the ability to present confidently to clients
Strong organizational instincts and meticulous attention to detail
A collaborative, solutions-oriented mindset and comfort working across editorial, creative, and sales teams

Responsibilities

Serve as the primary point of contact for assigned corporate and institutional clients, delivering a consistently high level of service throughout the campaign lifecycle
Lead client kick-off calls and regular check-ins, providing proactive updates on campaign status, milestones, and results
Create client-facing deliverables, including timeline decks and program materials, for new content programs
Deliver campaign reporting and performance updates to clients on a consistent cadence
Flag client risks and concerns early, partnering with the Director on resolution
Collaborate with Sales and Operations colleagues to ensure client satisfaction and support renewal and upsell efforts.
Build and manage campaign timelines in the project management system to ensure that deadlines are met.
Provide project/campaign updates to Senior Management and other stakeholders across Chronicle teams regarding progress of each.
Coordinate editorial deadlines for Chronicle Intelligence reports and related content
Identify and implement process improvements that accelerate client delivery, elevate service quality, and strengthen communication with internal stakeholders
Plan, develop and execute campaigns across channels ensuring quality and on-time execution.
Build, review, and edit email marketing programs, emails, and landing pages in Marketo
Develop and lead cross-channel analysis of specific campaigns to determine effectiveness and share findings.
Contribute ideas for product and program improvements based on findings and client feedback.
Partner cross-functionally with creative, marketing operations, brand marketing, and sales to optimize tactics and channel performance
Partner with cross-functional groups, such as creative services, market research, business operations, sales, advertising operations, and editorial teams, to inform departmental strategic decision-making on marketing programs.
Work with sales in an advisory capacity to develop programs that will meet client marketing goals