Manager, Accounting Servicing, Operations

Brex•New York, NY

8d•$119,328 - $149,160•Hybrid

About The Position

Brex is an intelligent finance platform that enables companies to spend smarter and move faster. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. The Operations team is the backbone of Brex’s mission, owning credit, fraud, money movement, and payments. This role is within the Account Servicing team, which manages post-account activation activities such as money application, billing term changes, auto-pay, points management, credit reporting, and account closures. The team is looking for a manager to oversee this portfolio, focusing on maintaining SLAs and accuracy while driving automation in a high-growth environment.

Requirements

5+ years in financial services or fintech operations.
2+ years of direct people management experience, including hiring, performance management, and development.
Hands-on experience with a servicing, billing, payment, or credit operations queue where errors impact real money.
Experience with controls such as reconciliation, QA sampling, maker-checker review, and audit trails.
A proven track record of quantifiable process improvement, reducing handle time, backlog, or error rates.
Experience as an operational counterpart to Product and Engineering, including writing requirements, aligning on priorities, testing builds, and identifying edge cases.
Data fluency, with the ability to pull, build, and defend numbers using SQL, spreadsheets, or BI tooling.
Strong judgment under ambiguity and the ability to escalate appropriately.
Strong written communication skills for SOPs, escalation summaries, and cross-functional updates.
A clear perspective on the application of AI in scaled operations.

Nice To Haves

Direct credit bureau furnisher experience (Metro 2 reporting, e-OSCAR, FCRA dispute handling, data quality remediation).
Experience with commercial card, charge card, or business lending servicing (distinct from consumer).
Working knowledge of wire and ACH mechanics, exception handling, return codes, micro-deposit verification, and misapplied payment research.
Rewards or loyalty operations experience (points liability, audits, true-ups, clawbacks).
Experience configuring vendors in AP and procurement platforms (e.g., Bill.com, Tipalti, Coupa).
Experience absorbing workflows from other teams without impacting SLAs.
Familiarity with support and ops tooling (e.g., Salesforce, Retool) and low-code workflow automation (e.g., Retool, Zapier, Backoffice).

Responsibilities

Manage and develop a team of servicing specialists, building redundancy in expertise.
Set and defend Service Level Agreements (SLAs), quality standards, and capacity models for diverse workflows.
Define operational reporting cadences and metrics for staffing and prioritization.
Write and maintain Standard Operating Procedures (SOPs), Quality Assurance (QA) sampling, and maker-checker controls for financial adjustments.
Serve as the escalation point for complex cases, collaborating with Legal, Compliance, Collections, Treasury, Finance, Deal Desk, and Customer Experience (CX).
Own the automation roadmap for the team, identifying opportunities, quantifying impact, defining requirements, validating outcomes, and managing edge cases.
Oversee payment application and wire processing, including unmatched, partial, and misapplied payments, and support wire coverage expansion.
Manage statement adjustments, including refunds and offline collections, ensuring accuracy and auditability.
Handle billing changes such as due date changes, billing frequency adjustments, payment extensions, and grace period requests in coordination with Go-To-Market (GTM), Credit, and Deal Desk teams.
Manage auto-pay exceptions, micro-deposit verifications, and funding source changes.
Facilitate vendor onboarding to ensure timely invoice processing and payment.
Manage monthly credit bureau submissions and end-to-end dispute resolution.
Oversee account closures (customer-initiated, legal, Terms-of-Service), including final balance settlement and rewards reconciliation.
Manage points debits, merchant categorization changes, audits, true-ups, and partner referral grants.
Partner with Product and Engineering to drive automation, reduce average handle time, and retire manual queues.