Manager, Accounting Servicing, Operations

Brex•Salt Lake City, UT

8d•$105,600 - $132,000•Hybrid

About The Position

Brex is an intelligent finance platform that enables companies to spend smarter and move faster. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

Requirements

5+ years in financial services or fintech operations.
2+ years managing people directly, including hiring, performance management, and development.
Hands-on ownership of a servicing, billing, payment, or credit operations queue where errors impact real money.
Experience with controls such as reconciliation, QA sampling, maker-checker review, and audit trails.
A track record of quantifiable process improvement, reducing handle time, backlog, or error rate.
Experience as an operational counterpart to Product and Engineering, including writing requirements, aligning on priority, testing builds, and identifying missed specifications.
Data fluency: ability to pull, build, and defend numbers using SQL, spreadsheets, or BI tooling.
Sound judgment under ambiguity and the discipline to escalate appropriately.
Strong written communication skills for SOPs, escalation summaries, and cross-functional updates.
A well-defined point of view on AI application in scaled operations.

Nice To Haves

Direct credit bureau furnisher experience: Metro 2 reporting, e-OSCAR, FCRA dispute handling, or data quality remediation.
Commercial card, charge card, or business lending servicing background.
Working knowledge of wire and ACH mechanics, exception handling, return codes, micro-deposit verification, and misapplied payment research.
Rewards or loyalty operations experience, especially points liability, audits, true-ups, and clawbacks.
Experience configuring a company as a vendor or payee in AP and procurement platforms (bill.com, Tipalti, Coupa, etc.).
Experience absorbing workflows from another team without an SLA dip.
Familiarity with support and ops tooling (Salesforce, Retool) and low-code workflow automation (Retool, Zapier, Backoffice).

Responsibilities

Account Servicing owns what happens to a Brex account after it's live: money applied against statement balances, billing terms changed, auto-pay kept working, points debited and granted, credit performance reported to the bureaus, and accounts closed cleanly.
Manage a portfolio of accounts, inheriting a team with deep subject-matter expertise, in-flight migrations, and automation opportunities.
Maintain SLA and accuracy standards while systematically reducing manual processes in a growing environment.
Handle payment application and wires, including unmatched, partial, and misapplied payments, and support expansion of wire coverage.
Manage statement adjustments, including refunds and offline collections, ensuring accuracy and auditability.
Process billing changes such as due date changes, billing frequency changes, payment extensions, and grace period requests in partnership with GTM, Credit, and Deal Desk teams.
Oversee auto-pay management, including manual pay exceptions, penny-pull verifications, and funding source changes.
Manage vendor onboarding to ensure Brex is set up correctly as a payee in customer portals for timely invoice processing.
Handle credit reporting, including monthly bureau submissions and end-to-end disputes management.
Manage account closures, including customer-initiated, legal, and Terms-of-Service closures, and final balance settlement.
Process points debits and rewards grants, including merchant categorization changes, audits, true-ups, and partner referral grants.
Partner with Product and Engineering to drive automation and migration initiatives to reduce average handle time and retire manual queues.
Coach and develop a team of servicing specialists, building redundancy in expertise.
Set and defend SLAs, quality bars, and capacity models across diverse workflows.
Define operational reporting cadences and measures for staffing and prioritization.
Write and maintain SOPs, QA sampling, and maker-checker controls for financial adjustments.
Serve as the escalation path for critical cases, working with Legal, Compliance, Collections, Treasury, Finance, Deal Desk, and CX.
Own the automation roadmap for the team, identifying candidates, quantifying impact, specifying requirements, validating results, and managing edge cases.