Requires broad technical expertise and company/industry knowledge. Accountable for program management functions. Assists other associates in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Accountable for team performance and results. Manages professional employees and/or supervisors. Adapts plans and priorities based on resource and operational challenges. Acts based on policies, procedures. Receives guidance from managers. Provides technical guidance to employees, colleagues, and customers. Translates strategy and priorities into work product. Positively impacts the level of service. Influences the team’s ability to meet quality, volume, and timeline targets. Guides based on policies, resource requirements, budgets, and business plans. Builds team engagement to meet service and operational challenges. Provides recommendations for OT, operational expenses, and rollup data. Resolves technical, operational, and organizational problems. Supports problem solving across an organizational matrix. Guides and influences internal and external customers, or agencies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees