Manager, Account Management

Origami Risk LLC•Sandy Springs, GA

6d•Hybrid

About The Position

The Manager of Account Management is responsible for training, coaching, and motivating a team of strategic and sales focused Senior Account Managers and Account Managers focused on customer retention, revenue growth, relationship growth and operational effectiveness to measure the success of client portfolios. This position also selects, develops, and evaluates colleagues and manages assigned KPIs.

Requirements

Bachelors Dress in a business-related field.
7+ years of sales or account management experience in a complex SaaS environment, including 3+ years managing a sales or account management team within a SaaS environment.
Demonstrated ability to think critically and execute swiftly.
Superior communication and presentation skills.
Familiarity with Salesforce CRM.
Up to 25% travel required.

Nice To Haves

Insurance industry experience preferred.

Responsibilities

Leads a team across multiple verticals, solutions, and geographies.
Supports a team that develops long-lasting relationships with clients by gaining a deep understanding of the client’s needs and what they expect from Origami.
Oversees how account managers engage with clients to help solve problems and achieve business goals by building trust and providing strategic and realistic solutions to further leverage Origami.
Works closely with the Director of Account Management on communication plans and growth strategies.
Helps to prioritize and ensures effective execution of annual account planning across priority accounts.
Assists in the continual management of hiring pipeline of Account Managers, including conducting interviews, assessments and providing feedback on candidates.
Confirms delivery excellence, client adoption and satisfaction of entitled software and on-going engagements.
Engages in high-priority interactions and escalations with clients’ senior leaders.
Assesses and reports progress in meeting team objectives and KPIs including aged receivables, contract renewals, references, demand generation and customer support health status.
Assesses client and team needs and articulates them internally.
Partner with service leaders to ensure customer success delivery and service hour utilization and escalation.
Participates in select client stewardship and QBR presentations.
Ensures team members receive thorough training and onboarding to gain a deep understanding of Origami’s products and client usage.
Provides coaching and oversight of each team member to ensure productivity and quality.
Performs team member review, evaluation, and compensation processes.
Identifies, provides, and coordinates trainings opportunities for team members to ensure the continual development of sales techniques and skills and knowledge of Origami’s product offerings.
Other duties as assigned.

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage