Manager, Account Management

Warp • New York, NY

1d • $160,000 - $220,000 • Onsite

About The Position

Warp is seeking a Manager of Account Management to lead and scale a team of Account Managers. This role is responsible for customer retention and expansion across the customer base. The manager will coach their team on a disciplined, consultative approach, covering health monitoring, QBRs, and securing expansion contracts. They will also own operational rigor, including forecasting and pipeline hygiene, to ensure predictable team results. This position reports to the Head of Customer Success and will be instrumental in building out Warp's Account Management function during its scaling phase. Warp is an AI-native Employee Management Platform for ambitious companies, offering HRIS, payroll, IT, benefits, and tax compliance. The company processes over half a billion dollars annually in payroll and is growing rapidly. Warp differentiates itself by being AI-native from inception, leveraging AI as the primary operator rather than a feature. The company culture values constant shipping, ownership of outcomes, and craft. Employees are expected to be in the office five days a week, viewing speed and proximity as competitive advantages. Warp has raised over $85 million from prominent investors and is built by a team with experience from top tech companies.

Requirements

• Minimum 4-5 years of B2B account management, customer success, or sales experience, including at least 2-3 years directly managing a quota-carrying team
• Proven track record of leading a team to consistently meet or exceed retention and expansion targets
• Strong coaching instincts and ability to diagnose why a rep is underperforming (skill, activity, or account quality) and correct it
• Experience building or significantly improving account management processes, playbooks, or tooling from the ground up
• Comfort with forecasting and reporting rigor; fluency with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear or equivalent)
• Excellent communication and stakeholder management skills
• High adaptability and comfort with the pace and ambiguity of an early-stage startup

Nice To Haves

• Experience managing account managers who serve early-stage startup or high-growth B2B SaaS customers
• Background scaling an Account Management function through a period of rapid headcount growth
• Experience designing compensation structures, quota frameworks, or account segmentation/tiering models

Responsibilities

• Own team-level retention and expansion targets, translate company NRR goals into individual quotas and coach the team to hit them
• Recruit, hire, and ramp new Account Managers as the team scales
• Run a consistent coaching cadence (deal reviews, call shadowing, QBR prep) to raise the floor and ceiling of team performance
• Maintain forecasting rigor across the team's book of business
• Partner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models
• Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks, not just deal-by-deal firefighting
• Document the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology)
• Design a distinct motion for smaller or early-stage accounts
• Collaborate with Support, Product, and Engineering to escalate and resolve complex customer issues, and represent the voice of the customer in roadmap discussions
• Partner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state management

Benefits

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching: Start investing in your future from day one.
• Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
• Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
• Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed