Manager, Account Management

CVS Health•Downers Grove, IL

8d•$54,300 - $145,860•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

5+ years of healthcare/health insurance industry experience
3+ years of Account Management, Sales Support, and/or Implementation experience
Health Insurance license (Life and Health Insurance Producer-IL or resident state) (or must obtain within 90 days of hire).
Proficiency in Microsoft Office, Excel, TEAMs and PowerPoint
Ability to travel 10-15% nationally.
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision-making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills

Nice To Haves

Advanced MS Excel experience

Responsibilities

In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service
Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes.
Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience
Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.
Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives.
Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies.
Coaches’ clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy.
Coaches more junior colleagues in techniques, processes, and responsibilities.