Manager, Account Management

Index Exchange • New York, NY

1d • $125,000 - $165,000 • Onsite

About The Position

Index Exchange is seeking a Manager, Account Management to join our US HoldCo team. In this role, you will lead a team of two Account Managers while maintaining direct ownership of key agency and marketer partnerships. You will balance hands-on client delivery with coaching responsibilities — ensuring consistent service standards, timely execution, and strong collaboration across the team. Acting as a trusted partner, you’ll proactively address client needs, solve challenges, and surface opportunities for growth. This role is ideal for someone who thrives in an ambiguous, fast-paced environment, excels at building relationships, and is passionate about developing others.

Requirements

• 6+ years of experience in digital media, with an in-depth understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
• 1-2 years of experience managing direct reports, with a demonstrated ability to coach, develop, and hold a team accountable.
• Proven experience working with large agencies; experience with Dentsu or WPP is a strong plus.
• Ability to thrive in an ambiguous environment — you’re comfortable operating without a perfect playbook and can bring clarity and direction to your team when needed.
• Strong communication and storytelling skills — ability to be clear and compelling when presenting internally and externally, with the ability to tailor your message to different audiences.
• Expert-level adaptability: you navigate change with confidence and help others do the same.
• Advanced stakeholder management skills, with the ability to build trust and influence across clients and internal teams.
• Proven ability to leverage data and analytics to solve customer problems and drive strategic recommendations.
• Goal-oriented approach to client management — you are constantly seeking opportunities to add value, build relationships, and deliver actionable insights that grow revenue.
• Strong program management and organizational skills; ability to prioritize and meet deadlines across a complex portfolio.
• Proficiency in Salesforce and other CRM/analytics tools (e.g. DOMO, Looker); advanced skills in Microsoft Excel.
• A Bachelor’s Degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.

Nice To Haves

• experience with Dentsu or WPP is a strong plus.

Responsibilities

• Manage and develop a team of two Account Managers, providing ongoing coaching, performance management, and professional development support.
• Maintain direct ownership of a portfolio of key agency and marketer partnerships, delivering exceptional service and strategic guidance.
• Serve as the day-to-day contact for existing agency and brand marketer partners, while delivering expertise in the IX platform.
• Provide data-driven insights and recommendations to clients to help them solve challenges and capitalize on opportunities within the programmatic landscape.
• Partner with business development to support new business efforts and evangelize the Index Exchange brand in market.
• Collaborate with publisher account teams to identify and secure new deal opportunities, as well as ensure the health and growth of existing deals.
• Guide your team through ambiguous situations and evolving client needs, modeling a solutions-oriented, bias-for-action mindset.
• Attend relevant industry events and entertain partners in innovative ways that foster engagement and strategic account growth.
• Forecast revenue growth across your team’s book of business and track delivery against targets and OKRs.
• Lead and participate in regular knowledge share sessions, contributing to a culture of continuous learning and improvement.

Benefits

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Monthly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager