Manager, Account Management

Absorb•Tampa Bay, FL

2d•Remote

About The Position

Absorb is looking for a motivated, hard working sales leader to lead our expanding Account Management team. The Account Management team manages the business relationships with Absorb Software’s existing clients. The Account Manager’s role focuses on renewing clients, upselling new products and services, as well as finding expansion opportunities. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here.

Requirements

3+ years of experience leading SMB and Mid-Market account management teams.
Experience managing a gross revenue quota of $5M+ annually.
Great familiarity and success negotiating deals of $20-75k.
A hands-on leadership style, leading by example and focusing on the development of your team.
A strong understanding of how to build account plans and track individual performance and output against those plans.
A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance.
An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

Responsibilities

Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
Manage and report key weekly/monthly operational metrics for team and individual performance
Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account
Recruit, hire and nurture a world-class account management team
Lead account management team and support client communications