Manager, Academy

Superhuman

4d•Hybrid

About The Position

Superhuman is building a centralized Academy from the ground up — and we need someone to run it. In this role, you'll lead the team responsible for creating self-serve educational content and delivering training programs across all of Superhuman's product lines, including established products and net-new AI products that are still going to market. Your mission is to make customers measurably more successful with Superhuman by driving product adoption post-activation. You'll join at a pivotal moment: the LMS is being stood up, the team is growing, and the playbooks that will define how our customers learn are being written for the first time. Some of the products you'll be building education for are still taking shape — without established user journeys, adoption benchmarks, or tidy content calendars to inherit. You'll have a talented team, a clear mandate to drive adoption, and the latitude to figure out how to get there. This is a role for someone who thrives at the intersection of customer education strategy and hands-on execution — someone who knows how education programs have traditionally been built, and has the judgment to adapt that knowledge to a fast-moving AI company where products evolve weekly and development cycles are measured in days, not months. You'll use AI not just as a subject you teach, but as a tool that makes your team faster, more autonomous, and more impactful.

Requirements

5+ years in customer education, learning & development, or a related field, with experience building or scaling programs that include self-serve content, instructor-led training, and/or digital learning
2+ years of people management experience leading content, training, or education teams
Experience in a high-growth AI or SaaS environment with rapid product development cycles and compressed timelines for content creation
Proven ability to operate in ambiguity—new products, evolving roadmaps, incomplete data—and deliver results without waiting for perfect information
Strong applied AI fluency: you use AI tools daily and can embed AI-powered workflows across a team to accelerate output and reduce dependency on other teams
Ability to define adoption-focused success metrics for education and build measurement frameworks from scratch
Effective cross-functional partner who can work with product, marketing, and customer success to position education as a strategic adoption lever
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Nice To Haves

experience across enterprise/corporate and higher education verticals
experience with LMS implementation
a background in instructional design

Responsibilities

Lead a team of educational content creators and trainers and set a high bar for both quality and pace of execution across all workstreams
Own the creation and ongoing improvement of self-serve educational content (courses, guides, videos, tips) and instructor-led training programs (live, on-demand, and custom enterprise engagements) across all product lines
Build education for products at every stage of maturity, from established SaaS products with clear user journeys to pre-market AI products where you'll need to create effective resources without the safety net of existing adoption data
Partner with the head of the Customer Education group to connect everything the team builds to measurable adoption outcomes, define what success looks like, and build the measurement frameworks to track it
Develop and maintain a content and training roadmap that keeps pace with rapid product development, prioritizing across competing opportunities to maximize impact on product adoption
Embed AI tools and workflows across the team to accelerate content production, solve operational problems, and reduce dependency on other teams
Work cross-functionally with lifecycle marketing, product, growth, customer success, and operations to align educational content with the customer journey and ensure the Academy is a strategic adoption lever — not a silo
Experiment with new educational formats, channels, and approaches that challenge traditional thinking about how customer education is delivered

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
two floating holidays per year
flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities