Manager 401(k) Plan Support

ADP • Salem, NH

13d • Hybrid

About The Position

ADP is hiring a Manager 401(k) Plan Support to help lead the delivery of TotalSource Health and Wealth programs. These programs include health and welfare offerings and the Multiple Employer Plan (MEP)/401(k) Retirement Plan. The role drives the design and delivery of services in alignment with quality and service standards and applicable laws, while managing complex relationships with external insurance, brokerage, consulting, recordkeeping, audit, legal, and investment vendors. The position works with governing committees and TotalSource leadership on strategy, service enhancements, and fiduciary oversight. The offerings support more than 500,000 worksite employees and include over $4.5 billion in 401(k)/MEP assets.

The manager oversees associates and operations, monitors service and client satisfaction, develops process standards and improvements, supports staff development and budgeting, oversees compliance and risk controls, partners on business strategy, and manages vendor relationships.

Requirements

• 3–5 years of directly related experience.
• A bachelor's degree is preferred but not required; relevant skills and experience may qualify, including applicable military experience.
• Ability to work with teams and clients, identify solutions, and follow through.

Nice To Haves

• 401(k) Administrator (QKA) certification is highly preferred.
• Strong Excel skills.
• Desire to learn, grow, collaborate with team members, troubleshoot, and problem-solve.
• Bachelor's degree preferred.

Responsibilities

• Manage associates responsible for internal and external service and operational standards; monitor cases, service-level agreements, and client satisfaction, provide coaching, and serve as an escalation point.
• Analyze operational workflows and develop standards, policies, and procedures; partner with offshore resources as applicable; drive continuous process improvement and ensure staff training.
• Lead and develop the team, including offshore and contingent associates; support engagement, retention, career development, coaching, and personnel recommendations.
• Develop staffing models and hiring profiles, support new-hire training and assimilation, and manage budgets, overtime, contingent workforce resources, and business expenditures.
• Develop and apply risk controls, communications, reporting, and checks and balances; ensure compliance with applicable benefits laws and manage annual filings such as Form 5500.
• Partner with business development, sales, and strategy on service and product offerings, pricing, and enhancements to improve customer service and retention.
• Manage plan operations and vendor relationships, including health carriers, ancillary providers, and MEP/retirement plan vendors; address opportunities to improve performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed