Service Partner - 401(k) Implementation

Paychex•Phoenix, AZ

About The Position

Under a minimal level of guidance and direction, the Service Partner provides customer service for multiple Paychex products and ensures customer relations are maintained. The role resolves customer claims and complaints fairly and effectively in accordance with Paychex policies and procedures, proactively educates and informs clients, and initiates improvements based on client feedback. The position requires in-depth knowledge of at least one Paychex product, the ability to solve complex problems using new perspectives on existing solutions, and the capacity to serve as a resource for less experienced colleagues.

Requirements

In-depth knowledge of at least one Paychex product.
Advanced working knowledge of multiple Paychex products and relevant industry policies and procedures.
Ability to solve complex problems and take a new perspective on existing solutions.
Advanced skill with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.

Nice To Haves

Bachelor's degree.

Responsibilities

Cultivate strong relationships with clients and internal and external partners to deliver quality service.
Proactively identify opportunities to enhance clients' service experience.
Maintain advanced working knowledge of multiple Paychex products, as well as industry policies and procedures.
Identify and implement opportunities for process improvements.
Demonstrate advanced skill with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
Serve as a mentor for less experienced teammates.
Document all interactions and use the information to improve service.
Resolve customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures.
Proactively educate and inform clients and initiate improvements based on client feedback.