Service Specialist - 401(k) Key Partner Service

Paychex•Saint Petersburg, FL

About The Position

Under a moderate level of guidance and direction, the Service Specialist provides customer service for one or more Paychex products. The role uses prescribed guidelines to maintain good customer relations and resolve customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures. The employee builds knowledge of the organization, processes, and customers. The position delivers service through phone, email, chat, and other channels; follows up on open items in line with service-level agreements; and develops intermediate working knowledge of Paychex products and related industry policies and procedures. It also involves documenting interactions, entering data, maintaining strong organization and prioritization, identifying process improvements, and mentoring less experienced teammates. The starting base pay is $22.02 per hour. Compensation may vary based on factors such as geographic location, skills, education, and experience. Paychex describes rewards and benefits for full-time employees, including medical coverage, wellness classes, tuition reimbursement, a 401(k) with employer match, adoption and financial assistance, paid time off, company holidays, culture days, work-life balance programs, training and development, and paid volunteer time.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
Follows up on outstanding items to ensure completion in compliance with established Service Level Agreements.
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
Identifies opportunities for process improvement and works with leaders to implement them.
Uses systems and software packages at an intermediate skill level; these may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
Documents all interactions.
Serves as a mentor for less experienced teammates.
Performs data input while maintaining strong prioritization and organization.