Manager, 3PL Operations USA - Barebells & NOCCO

Vitamin Well Group • Los Angeles, CA

12d • $90,000 - $100,000 • Onsite

About The Position

The 3PL Operations Manager is responsible for managing the daily operations of logistics services outsourced to third-party providers. This includes overseeing warehouse operations, transportation, inventory management, order fulfillment, and returns processing while ensuring that service levels meet client expectations and contractual agreements. This person will play a critical role in managing 3PL relationships, particularly ecommerce fulfillment providers. The ideal candidate has Ecommerce/Amazon operations expertise, operational excellence, and a knack for communication and cross-functional collaboration.

Requirements

• 3–5 years of experience in logistics, warehouse operations, or supply chain coordination
• Direct experience in ecommerce and Amazon 3P FBM/FBA fulfillment operations
• Knowledge of ecommerce platforms (Shopify, Magento, etc.) and integrations
• Knowledge of Amazon compliance standards and operational best practices
• Strong understanding of warehouse operations, receiving processes, and inventory management
• Strong communication and stakeholder management skills
• Strong analytical mindset; Excel and data tools are second nature to you.
• Experience with ERP/order management systems
• Ability to operate in a fast-paced, high-growth environment with ambiguity.
• Results-driven with strong attention to detail and a proactive, problem-solving mindset

Nice To Haves

• Experience coordinating kitting and repack operations
• Demonstrated comfort with AI-powered tools and automation platform
• Power BI, Tableau or other workflow automation and decision support systems
• Understanding of supply chain technology
• A sense of humor and humility—you bring levity to challenges and build strong, positive relationships
• Microsoft Dynamics 365 Experience
• Experience in CPG, food & beverage, or consumer goods.
• Experience supporting a $300M–$1B revenue organization.

Responsibilities

• Supervising intake, putaway, picking, packing, shipping, and cycle counting to maintain accurate inventory and efficient warehouse flow
• Ensuring timely delivery of goods, optimizing routes, and managing carrier relationships
• Ensure seamless onboarding and execution of new products
• Drive operational efficiencies, continuous improvement initiatives, and cost-savings
• Own and scale our D2C and Amazon 3P distribution strategy (FBM/FBA), including cost management and margin optimization with HQ, Operations, Digital Sales, Marketing and Finance
• Own order and fulfillment data integrity within ERP (e.g., D365, NetSuite, SAP).
• Manage order flows, and integrate ecommerce platforms with other systems like ERP, OMS, or WMS
• Track KPIs such as throughput, order cycle time, picking accuracy, dock-to-stock time, and cost per order, and taking corrective actions when necessary
• Monitor Digital Sales and Amazon-specific fees (e.g. FBA, storage, removal, labeling) and adjust operations proactively to minimize costs and protect margins
• Monitoring adherence to safety regulations, quality standards, and contractual obligations
• Develop and maintain 3PL/ Amazon operational reporting and dashboards to provide insights to leadership, finance and support data-driven decisions
• Act as the operational bridge between 3PL, Sales, Supply Planning, Marketing & Finance
• Align on order priorities, service levels, and customer commitments.
• Support Sales & Operations processes by providing insights on order trends, service performance, and risks.
• Partner with Finance on invoicing accuracy, accruals, deductions, and dispute resolution.
• Serve as the primary Operations point of contact for 3PL/Amazon fulfillment and compliance; ensure all inventory, packaging, labeling, and data requirements are met to avoid chargebacks, suppression, or delays
• Coordinate kitting and repack projects at the warehouse — managing scheduling, labor planning, and quality oversight for special packaging and promotional fulfillment requirements
• Partners with Inventory Control on physical inventory accuracy, cycle count coordination, and any discrepancies
• Ensuring that operational activities are accurately captured for invoicing and that services are billed according to contract terms.
• Support contract reviews, capacity planning for peak periods, and any warehouse-related escalations

Benefits

• The base salary range for this position is $90,000–$100,000 annually. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, and overall fit for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed