3PL / Operations Manager - International Logistics
About The Position
At 52Launch, our operations team transforms product concepts into delivered goods. As our 3PL / Operations Manager, you will lead the day-to-day execution of our Framingham, MA facility and global logistics pipeline, bridging warehouse operations with international supply chain management. This is a hybrid strategic-and-tactical role built for an operator who enjoys physical inventory management as much as process optimization. You will own four primary operational pillars: Warehouse & Facility Execution: Direct receiving, picking, packing, and fulfillment operations while driving 100% inventory accuracy across Shopify and our Warehouse Management System. International & Domestic Logistics: Procure freight quotes, manage customs clearance, monitor ocean/air shipments, and coordinate domestic carrier distribution. 3PL Client Operations: Serve as the primary operational partner for our 3PL clients, maintaining communication on order status, transit times, and service metrics. Profitability & Process Improvement: Track fulfillment costs, approve transportation vendor invoices, and implement SOPs to support continuous business growth.
Requirements
- 3–6 years of hands-on experience in an operations, supply chain, or logistics management role within a product-based business.
- Intermediate to expert proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office.
- Demonstrated experience managing warehouse operations and utilizing inventory management systems (IMS/WMS) and e-commerce platforms like Shopify.
- Proven track record of directly supervising, training, and developing warehouse or logistics staff.
- Working knowledge of international logistics, global freight forwarding, and customs compliance.
- Experience owning or contributing to budgeting, cost tracking, and P&L reporting.
- Exceptional written and verbal communication skills, with the ability to manage multiple brands, product lines, and shifting priorities simultaneously in a fast-paced environment.
Nice To Haves
- Degree or certification in business administration, operations management, supply chain management or equivalent experience
- Experience working with project management software (Click Up preferred)
- Familiarity with dealing directly with clients
- Experience coordinating full time and temporary staff
Responsibilities
- Direct receiving, picking, packing, and fulfillment operations in our Framingham, MA facility to ensure on-time dispatch.
- Drive 100% inventory accuracy by maintaining tight controls and reconciliation across Shopify and our Warehouse Management System (WMS).
- Supervise and mentor warehouse associates (full-time, part-time, and freelance) to maintain a safe, highly efficient floor culture.
- Manage end-to-end import and export operations, ensuring strict compliance with customs regulations and required documentation (commercial invoices, bills of lading, certificates of origin).
- Procure competitive freight quotes from international forwarders, ocean/air carriers, and customs brokers to control landed costs.
- Monitor active shipments, proactively resolve transit delays or customs holds, and oversee domestic inbound/outbound carrier scheduling.
- Serve as the primary operational point of contact for 3PL clients, providing clear updates on order status, transit times, and service metrics.
- Promptly and professionally resolve shipping exceptions, damaged goods, or escalated service issues.
- Track fulfillment costs, review and approve transportation/warehouse vendor invoices, and ensure compliance with contracts and SLAs.
- Standardize operations by writing and implementing clear SOPs to support continuous business growth.
- Deliver weekly progress reports on shipping performance and 3PL revenue goals to leadership.
- Collaborate with cross-functional teams (sales, creative, and product).
Benefits
- Competitive compensation package with bonus plan based on individual and company performance
- Comprehensive health, dental, disability, and life insurance plans
- Paid time off and paid holidays
- IRA / retirement company contribution
- Growth opportunities within an expanding organization
- company socials, lots of 52Launch apparel, dogs allowed in office, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
