Manager 2, Systems Development

Georgia Department of Revenue•Atlanta, GA

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking a Manager 2, Systems Development for a position based in Atlanta, Fulton County, Georgia. Under broad direction, the role oversees information technology needs for the Office of the Inspector General (OIG), supports technology initiatives aligned with the DHS/OIG mission, and serves as a liaison between OIG and internal and external technology partners. The position manages subordinate Business Analysts who perform systems analysis, support, and project management work. The role requires an executive presence and a high standard of accountability, integrity, and professionalism when handling confidential and sensitive work in a regulatory oversight setting. It is a high-visibility position that interfaces with stakeholders across DHS and other agencies, and is expected to work under limited supervision.

Requirements

Associate degree in a related field from an accredited college or university and three years in a managerial or supervisory role; or two years of experience at the lower-level Manager, Systems Developer (ITM010) or equivalent position.
Demonstrated service orientation, including helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Ability to cooperate and work as a team player across departments to accomplish shared goals.
Ability to treat others with dignity and respect and value their contributions.
Ability to deliver required business results, meet goals and deadlines, comply with quality standards, and maintain focus on agency and State goals.
Honesty, accountability, and commitment to public duty, with the ability to represent the agency and State credibly.
Sound judgment and ability to develop effective, viable solutions.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency with Microsoft Office Suite and/or standard corporate office software applications.
Ability to meet high standards of accountability, integrity, and professionalism in a confidential and sensitive regulatory oversight setting.

Nice To Haves

Two to four years of direct supervision of technical professionals; team lead experience is acceptable.
Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or a related field.
Two to four years of experience in architecture/design or systems engineering.
Certifications in Project Management, AWS/Cloud, Information Security, or related areas.
Two to four years of recent experience in computer networking.
Two to four years of experience as a systems analyst in another DHS business unit.

Responsibilities

Direct the work of subordinate business analysts performing project management, systems support, and analytical functions.
Facilitate discussions with OIG directors and managers regarding system enhancements, changes, and repair requests.
Serve as chief liaison to the Office of Information Technology on OIG application architecture, engineering, and development, influencing business rules and policies to meet OIG standards and needs.
Review and approve Statements of Deficiency, Levels of Efforts, and other quotes for IT products and services.
Analyze technology products and services to determine feasibility and necessity.
Coordinate the annual effort to surplus end-of-life computer hardware and peripherals.
Conduct performance reviews and identify training and skill-development opportunities for direct reports.
Establish and enforce best practices for system design, development, testing, deployment, and maintenance.
Monitor project progress, identify risks, and implement mitigation strategies.
Ensure projects are delivered on time, within budget, and to required quality standards.
Ensure the quality and integrity of developed systems through testing and quality assurance.
Stay informed about emerging technologies and industry trends.
Analyze system metrics and performance to identify opportunities for continuous improvement.
Perform other professional duties as assigned.