Manager 1, Technical Account Management - Chicago/Denver
Datadog•Chicago, IL
•$146,000 - $213,000•Hybrid
About The Position
Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization
- Comfortable leading teams of customer-facing technical professionals
- A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
- Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
- Confident leading customer-facing conversations and navigating escalations with empathy and clarity
- Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
- A clear communicator who can influence without authority and align stakeholders around common goals
- Passionate about continuous improvement, operational excellence, and customer value
Responsibilities
- Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
- Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
- Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
- Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
- Drive account strategy discussions focused on product adoption, expansion, and services delivery
- Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization
- Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
- Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team
- Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness
Benefits
- Best-in-breed onboarding and leadership enablement
- Generous global benefits
- Intra-departmental mentor and buddy programs
- New hire stock equity (RSUs)
- Employee stock purchase plan (ESPP)
- Ongoing professional development, leadership training, and career pathing
- An inclusive company culture with access to Community Guilds and Inclusion Talks
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
