Manager 1, Clinical Programs

State of Nevada•Sparks, NV

About The Position

The Division of Public and Behavioral Health, Northern Nevada Adult Mental Health Services is looking for an energetic and motivated Manager 1, Clinical Programs to join our management team in Sparks. Our mission is to provide psychiatric treatment and rehabilitation services in the least restrictive setting to support personal recovery and enhance quality of life. The incumbent is responsible for management of the outpatient Medication Clinic and our quality assurance processes. This position provides administrative oversight of psychiatrists, APRNs, residents, PAs and a quality assurance specialist. The Medication Clinic is integral to the service array at NNAMHS and works collaboratively with all other outpatient programs to provide comprehensive services. Quality assurance processes include the creation and monitoring of performance indicators, providing occasional training to staff, and compiling data to guide immediate and long-term management decisions. Managers, Clinical Programs plan, develop, organize, coordinate, direct, and evaluate mental health, intellectual disabilities, and/or child development service delivery programs.

Requirements

Three or more years of applicable post-Master’s experience as described in the job duties with a minimum of one-year supervisory/managerial experience and a Master’s degree in a field of study applicable to the job duties.
Knowledge of applicable federal and State laws, regulations, and agency policies and procedures; State executive and legislative processes; creation, function, and operation of State constitutional offices, agencies, boards and commissions.
Knowledge of State budgeting, accounting, purchasing, contracts, and grant application and management principles and practices.
Knowledge of principles and practices of supervision, training, public administration, organization, and management.
Knowledge of clinical theories; human service delivery models, intervention strategies, and current directions; national standards of client care; clinical evaluation; effects and side effects of psychotropic medications; interdisciplinary team treatment and case management modes.
Skill in interpersonal and communication, both verbal and written.
Skill in use and operation of office and job-related equipment and software.
Ability to design and implement individual, family, and/or group clinical interventions; identify critical elements in clinical and service delivery emergencies and respond appropriately; match client needs to community resources; assess client status and risk; apply professional codes of ethics to practical situations; balance clinical and administrative responsibilities.
Ability to listen perceptively and convey understanding; respond effectively to hostility and resistance; establish rapport with clients and staff; maintain effective working relationships with others; deliver presentations.
Ability to inspect clinical records to evaluate the appropriateness of services provided and compliance with policies and procedures; write clinical and administrative documents; perform mathematical and statistical calculations; analyze program performance and fiscal reports.
Ability to lead and motivate a diverse staff, set clear goals, delegate tasks effectively, and foster a positive and inclusive work environment.
Ability to communicate both verbally and in writing to audiences of various social, educational, and economic backgrounds.
Ability to resolve conflicts and mediate, negotiate, and exchange ideas, information, and opinions with employees, customers, or agencies; diffuse hostile situations respectfully and tactfully.
Ability to review work products for quality, quantity, and timeliness; analyze information, problems, situations, practices, or procedures to define objectives, identify relevant concerns, formulate logical conclusions, and recognize alternatives and their implications.
Ability to develop, implement, and oversee policies and procedures to meet agency mandates, including program design, statutory compliance, and goal achievement.
Ability to serve as liaison between various stakeholders, including federal, State, and local agencies, to coordinate activities, resolve issues, and represent agency interests.
Ability to analyze and propose legislative changes for program management, draft amendments, and provide testimony.

Responsibilities

Manage psychologists and/or subordinate supervisors of professional clinicians or mental health counselors.
Manage a rural mental health clinic and satellites, a regional or statewide program.
Establish goals, objectives, policies, and procedures and monitor and evaluate program performance.
Design program components to achieve goals of governing bodies and management.
Ensure compliance with applicable laws, licensure, and funding requirements.
Develop and/or implement admission/discharge criteria, performance indicators, and reporting mechanisms.
Participate in agency accreditation and quality assurance and improvement efforts.
Receive and respond to feedback from consumers and advocacy groups regarding services provided.
Monitor and evaluate clinical, service delivery, and fiscal performance indicators and develop and implement corrective action plans.
Solicit and evaluate service delivery proposals and participate in selecting contract service providers.
Work with private providers to provide the services needed.
Monitor providers' performance and identify and communicate corrective actions.
Approve payments and revoke or recommend revocation of agreements.
Develop and monitor budgets, forecast revenues and expenditures, and approve and monitor expenditures.
Coordinate program services with courts, law enforcement, school districts, and other stakeholders.
Provide court testimony and present legislative testimony regarding assigned programs.
Analyze and propose legislative changes, draft amendments, and provide testimony.
Ensure client access to 24-hour emergency evaluation and crisis intervention services.
Enforce standards for clients' rights, professional ethics, and health and safety of employees and clients.
Investigate incident reports and consumer complaints, submit reports, and take corrective action.
Liaise between various stakeholders to coordinate activities, resolve issues, and represent agency interests.
Oversee and ensure the maintenance of clinical records.
Oversee the work and performance of supervisory employees.
Train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
Perform related duties as assigned.