Management Trainee Sales
About The Position
The Management Trainee – Sales is an entry point into Goldfish Swim School's Manager Development Program for individuals interested in people, sales, and guest experiences. Working alongside the AGM – Sales and General Manager, the trainee develops the skills and knowledge to lead a high-performing Front Desk team, drive enrollment, and potentially grow into a Manager. The role provides hands-on experience, mentorship, and structured development while learning school operations. The trainee welcomes families, supports enrollment and customer service, helps coach Front Desk staff, and serves as Manager on Duty during assigned shifts. In that capacity, the trainee supports the full operation of the school across aquatics, the front desk, and facilities, helping ensure each area meets Goldfish standards. Goldfish Swim School describes its culture as people-first and committed to children's safety in and around water and to delivering a golden experience. The position is part-time, non-exempt, and requires evening and weekend availability.
Requirements
- 0–1 years of experience in a customer service, sales, or team support role.
- Comfortable communicating with families by phone and in person.
- Comfortable learning new software; training on the school's systems will be provided.
- Organized, dependable, and proactive about following through.
- Must obtain Lifeguard Certification through Goldfish Swim School if not already certified.
- Must be available for evening and weekend shifts.
Responsibilities
- Greet every member and family warmly at arrival and departure.
- Keep the facility clean, organized, and ready for customers.
- Oversee the first-day swimmer process, including wristbands, tours, lane walks, and follow-up.
- Support daily enrollment efforts by following up on leads via calls and texts under the guidance of the AGM or GM.
- Learn to handle common customer objections and support Front Desk staff in doing the same.
- Shadow and assist the AGM in coaching Front Desk team members through real-time support and feedback.
- Serve as Manager on Duty during assigned shifts, supporting operations across aquatics, the front desk, and facilities and ensuring each area is running to the Goldfish standard.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
