Management Trainee Sales

Goldfish Swim School • Canton, MI

11d

About The Position

The Management Trainee – Sales is an entry point into Goldfish Swim School’s Manager Development Program for individuals interested in people, sales, and guest experiences. Working alongside the AGM – Sales and General Manager, the trainee learns school operations through hands-on experience, mentorship, and structured development. The role is intended to build the skills needed to lead a Front Desk team, drive enrollment, and potentially progress into a Manager role.

The trainee welcomes members and families, helps maintain a clean and organized facility, supports first-day swimmer experiences and enrollment follow-up, and learns to handle customer objections. The role also involves assisting with coaching Front Desk staff and serving as Manager on Duty during assigned shifts, supporting aquatics, the front desk, and facilities as needed.

Goldfish Swim School describes its culture as people-first and focused on child safety around water, customer service, integrity, compassion, trust, achieving results, and celebrating accomplishments. Each school is an independently owned and operated franchise; the respective franchisee is the employer and may set wages, benefits, and employment terms.

Requirements

• Comfort communicating with families by phone and in person.
• Comfort learning new software; training on the school's systems is provided.
• Be organized, dependable, and proactive about following through.
• 0–1 years of experience in a customer service, sales, or team support role.
• Obtain a Lifeguard Certification through Goldfish Swim School if not already certified.
• Availability for evening and weekend shifts.

Responsibilities

• Welcome members and families when they arrive and depart.
• Keep the facility clean, organized, and ready for customers.
• Oversee the first-day swimmer process, including wristbands, tours, lane walks, and follow-up.
• Support enrollment efforts by following up with leads by phone and text under the guidance of the AGM or GM.
• Learn to handle common customer objections and support Front Desk staff in handling them.
• Shadow and assist the AGM in coaching Front Desk team members through real-time support and feedback.
• Serve as Manager on Duty during assigned shifts, supporting the full operation of the school across aquatics, the front desk, and facilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed