Management & Program Analyst

Veterans Health Administration•Smyrna, GA

9h•Hybrid

About The Position

This position is in the Workforce Management team at the Veterans Health Administration (VHA) Member Services (MS) within Organizational Management & Development (OMD), Workforce Management (WFM). The incumbent provides real-time staffing analysis and establishes controls to assist forecasting and scheduling analyst staff in maintaining service levels. This position is available at any one of the following 5 locations: Smyrna, Georgia, Topeka, KS, Waco, Texas, Fort Riley KS, and Hot Springs, SD.

Requirements

Must be a U.S. Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Acceptable form(s) of identification will be required to complete pre-employment requirements.
Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
One year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: (1) Analyzes program performance data, prepares and distributes reports and work measurement data within the agency; (2) Provides productivity data by day, week. and month to support forecasting and scheduling programs; (3) Applies analytical and evaluating techniques to the identification, consideration, and resolution of issues or problems; (4) Collects, analyzes and distributes data concerning daily staffing trends to determine effective application(s), policies, and procedures; (5) Recommends improvements or actions required, identifies more effective methods of collecting and reporting data, and explains problems encountered in narrative reports.
Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.
Equivalent combination of specialized experience and completed graduate education that demonstrates the ability to perform the duties of this position, which may be substituted to meet the specialized experience requirements for GS-09 position.
Analytical Reasoning
Analytical Thinking
Auditing
Communications

Responsibilities

Assist others in adjusting workloads, reorganizing or changing work processes, priorities, functions and workforce.
Oversee productivity programs comprised of business operations and functions related to real-time adherence.
Coordinate with other staff to obtain related statistical and reporting data.
Support higher graded personnel by gathering and analyzing data for broader studies of organizational structure and/or workforce utilization.
Identify and recommend improved methods of collecting and reporting data.
Provide analysis reports for purposes of planning and decision making.
Utilize various software packages to prepare special reports, forms and correspondence.
Prepare a variety of reoccurring and special action reports utilizing data from files and records maintained in databases.
Develop procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems and operating programs.
Apply analytical evaluation methods and techniques to issues concerning efficiency and effectiveness of activities or functions.
Generate deviation and adherence reports to assist management with appropriately allocating human resources.
Analyze daily staffing levels and trends.
Keep abreast of program changes that might affect the volume, quality, or type of data collected.
Examine directives and reports to detect and eliminate conflicts, overlap and duplication.