CRMD049-2026 MANAGEMENT INFORMATION ANALYST

City of Tshwane • Tallahassee, FL

1d • ZAR 434,688 - ZAR 603,720 • Onsite

About The Position

This position seeks to attract African female, African male, Coloured female, Coloured male, Indian female, Indian male, White female, White male, Person with disability, and All categories. The job level is T11, with a salary scale of R434 688,00 – R603 720,00 per annum and an estimated remuneration package of R585 211,00 – R800 357,00 per annum. The purpose of this position is to render a service to contact centre operations by monitoring contact centre performance by escalating deviations and providing standards and ad hoc reports.

Requirements

• Grade 12
• At least two years’ relevant working experience in a customer relations management call centre environment
• Computer literacy (including Microsoft PowerPoint, Excel, Word and Analysis)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Nice To Haves

• Experience in Microsoft Analysis database will be advantageous

Responsibilities

• Report on contact centre activities
• Prepare weekly and monthly high-level executive reports
• Perform data analysis and provide reports on ad hoc requests
• Attend meetings and participate in stakeholder engagement and cross-functional meetings to resolve recurring customer issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED