Management and Program Assistant

Internal Revenue Service•Bloomington, IL

10d

About The Position

This position is for a Management and Program Assistant within the Taxpayer Services division, specifically in the CARE-Customer Assistance, Relationship and Education area. The role involves identifying and analyzing program or functional issues, monitoring operations, and recommending corrective actions. The selected candidate will have the opportunity to learn and grow within the position, with training provided if hired at a lower grade level.

Requirements

Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
Must provide 2 forms of identification from the Form I-9.
One year (12 months) of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government.
Specialized experience must include: Identifying problems and probable causes for solutions.
Researching and gathering pertinent statistics or information, reports findings to higher-level employees and may recommend corrective action for aspects of a program or function.
Revising procedures and controls; drafting memoranda, preliminary reports, and charts showing findings or recommendations.
Using word processing, database and spreadsheet software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data.
Minimum age for federal employment is 18 years old, or at least 16 years old and have graduated from high school or equivalent, completed a formal vocational training program, or received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

Responsibilities

Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.
Revises procedures, controls, etc., as indicated by studies or assigned by analyst.
Prepares memoranda, reports, and charts showing findings or recommendations.