Management Analyst

Red Pulley, Inc. • Washington, DC

6d • Remote

About The Position

Red Pulley Technology Solutions, Inc. is seeking a Management Analyst III to support the ICE Health Service Corps (IHSC) Health Information Technology Unit (HITU) Enterprise Health IT Staffing and Professional Services Support program. This role provides enterprise-level management analysis, performance monitoring, and operational support to HITU leadership for the modernized EHR to ensure effective governance, reporting, and execution of the system and related health IT initiatives. This position follows a remote delivery model supporting IHSC/HITU, consistent with current program operation; occasional on-site work at Government facilities may be required as directed by the COR, with reasonable advance notice.

Requirements

• Bachelor's degree
• Advanced experience supporting large-scale EHR programs, including operational analysis, performance tracking, and readiness assessment
• Strong analytical ability to evaluate EHR operational workloads, enhancement pipelines, and system usage trends
• Expertise in developing program metrics, dashboards, and management reports for leadership decision-making
• Ability to support EHR release coordination, including tracking impacts to operations, training, and support functions
• Ability to respond to high-priority analytical requests supporting leadership and mission needs
• U.S Citizenship required
• Public Trust - Preliminary and Complete Fitness Determination Required

Nice To Haves

• Prior experience supporting DHS, ICE, or federal health agency programs
• Experience facilitating governance meetings and tracking action items for executive-level stakeholders
• Familiarity with EHR release management and operational readiness processes
• Strong written and verbal communication skills for leadership-facing reporting

Responsibilities

• Provide senior analytical support for the IHSC Electronic Health Record (EHR) program, focusing on operations, performance, and readiness
• Analyze EHR workloads, enhancement pipelines, and operational metrics to inform leadership decision-making
• Develop and maintain analytical dashboards and reporting products in support of Government-managed systems
• Support EHR release planning and coordination, including tracking impacts to operations, training, and support functions
• Facilitate EHR governance meetings, document decisions, and track action items
• Support operational planning, resource analysis, and workload forecasting for EHR sustainment
• Apply qualitative and quantitative methods to examine data, identify trends, and recommend solutions to management challenges.
• Identify process improvement opportunities within EHR operations and governance processes
• Coordinate with clinical stakeholders, technical teams, trainers, and leadership
• Maintain documentation related to EHR program operations, decisions, and outcomes

Benefits

• Competitive compensation aligned with experience and market conditions
• 401(k) retirement plan with company matching to support long-term financial security
• Comprehensive health coverage, including medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life insurance coverage for added peace of mind
• Generous paid time off (PTO) to support work-life balance
• Parental leave for growing families
• Professional development assistance, including training and certification support
• Tuition reimbursement to encourage continued education and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level