Management Analyst

Mecklenburg County • Charlotte, NC

1d • Onsite

About The Position

The Economic Services Division (ESD) within the Department of Community Resources (DCR) administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, More Than A Job NC, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs. This position is responsible for managing and analyzing program data, advising management on program performance and outcomes, and recommending necessary adjustments to department procedures and workflows. The ideal candidate will possess strong analytical skills, oral and written communications skills, and demonstrated proficiency in data governance, data querying, and database management. Experience with Power BI or comparable data visualization tools and the ability to build and maintain reports and dashboards is required. This position requires on-site support to the Department Monday – Friday.

Requirements

• Minimum of two years of experience in a related field
• Bachelor’s degree in Business Administration, Public Administration, Statistics, Data Analysis, or a related field.
• Combination of relevant education and relevant experience accepted
• May require a valid North Carolina or South Carolina Driver's License
• May require an Annual Motor Vehicle Record (MVR) check
• Advanced proficiency in various computer applications including Microsoft Office Suite.
• Proficiency in Power BI is required.

Nice To Haves

• Master’s degree in Business Administration, Public Administration, or a related field.
• Minimum of five years of quantitative data analysis.
• Strong skills in PowerBI, SQL, Excel, PowerQuery
• Knowledge of Health and Human Services programs.
• Excellent written and oral communication skills.
• Training and experience in applying research methodology and performing statistical analysis.
• Strong attention to detail, quality, and accuracy.
• Strong analytical and mathematical abilities.
• Highly organized and capable of managing complex tasks simultaneously.
• Able to establish and maintain positive and effective relationships with customers.
• Able to work under minimal supervision.
• Knowledge of performance management concepts.
• Experience with Salesforce is preferred.

Responsibilities

• Conducts research and analysis and advise management on results.
• Recommends necessary adjustments to department procedures.
• Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.
• Responds to requests from State, County, local municipality government, or community internal/external stakeholders.
• Manages various projects aligned with Strategic Business Plan goals.
• Gathers and organizes information about the problem to be solved or the procedure to be improved.
• Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel as needed.
• Analyze financial and other data; including, but not limited to, revenue, expenditure, and employment reports
• Develops solutions or alternative practices.
• Recommends new systems, procedures, or organizational changes.
• Makes recommendations to management through presentations or written reports.
• Confer with managers to ensure that the changes are successfully implemented and creating positive results
• Assist with implementation and roll-outs of process changes/updates
• Support internal projects and initiatives within the team
• Support Departmental workplans
• Respond in cases of urgent and/or emergent events that require public health interventions.
• Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required.
• This includes service on the emergency management team on a two-year rotating cycle.

Benefits

• Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level