Management Analyst

CAI•Newark, DE

3d•Onsite

About The Position

We are looking for a motivated Management Analyst ready to take us to the next level! If you have experience supporting Medicaid operations through process analysis, case management support and daily operational activities and are looking for your next career move, apply now. We are looking for a Management Analyst to support Medicaid operations through process analysis, case management support, and daily operational activities to ensure efficiency and compliance. This position will be a full-time contract and onsite role in Newark, Delaware.

Requirements

High school diploma or equivalent
One year of data entry experience
One year of customer service experience
Proficiency with Microsoft Office Suite
Strong attention to detail and organizational skills
Ability to analyze financial calculations
Strong problem solving skills
Strong written and verbal communication skills
Fluent in English
Ability to work independently and in a team oriented environment
Reliable transportation and ability to report onsite consistently
Ability to work a Saturday when needed
Ability to work fully onsite

Nice To Haves

Knowledge of Medicaid or public assistance programs
Bilingual communication skills

Responsibilities

Learn and follow federal and state laws regulations and policies related to Medicaid and public assistance programs
Follow all organizational and state security requirements
Access computer systems to obtain verifications and case information
Retrieve Medicaid renewals and distribute work assignments to team members
Transfer cases to appropriate teams as needed
Communicate with clients and route calls appropriately
Collect and manage client documentation securely in digital formats
Index and organize verification documents within systems
Track monthly metrics and present updates to leadership
Document case management activities using eligibility systems
Attend team meetings and one on ones to stay informed on process updates
Perform additional case management and operational support duties as needed