Management Analyst

City of Bend•Bend, OR

1d•Onsite

About The Position

The City of Bend is accepting applications for one (1) regular, full-time Management Analyst in the Water Services Department. This is a salaried, exempt (overtime ineligible) non-represented position. The City may use this job posting to create an eligibility list for future hiring purposes. The Management Analyst provides financial, operational, and program analysis to support effective management of Water Services. This position develops and maintains analytical tools, performance measures, forecasting tools, and reporting processes that help leadership monitor organizational performance, evaluate trends, and make informed decisions. The position also analyzes business processes and recommends practical improvements that strengthen departmental effectiveness and financial sustainability. Key areas of responsibility include revenue analysis and forecasting, utility rate model maintenance, operational budgeting, and periodic review of financial and accounting activity. The position supports monitoring and reporting related to utility revenue collection, workforce reporting, position control, budget management, and internal controls. Working across multiple teams, the Management Analyst develops performance metrics, identifies trends and risks, evaluates program effectiveness, and provides actionable information to management.

Requirements

Bachelor's degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
4 to 5 years' experience in a similar position and/or performing similar tasks
2 to 3 years of people management experience
Valid driver's license or the ability to obtain one by date of hire

Nice To Haves

Experience with utility, local government, finance, or public works operations.
Experience developing forecasts, financial models, or business performance reports.
Experience with rates, fees, utility billing, or revenue analysis.
Experience establishing performance measures, dashboards, or management reporting systems.
Experience supporting personnel budgeting, position control, or workforce analytics.
Experience evaluating business processes and implementing process improvements.
Experience reviewing financial transactions or records for accuracy, policy compliance, or internal controls.

Responsibilities

Monitor utility revenues, customer account trends, and financial performance indicators.
Maintain and update rate models, forecasting tools, and supporting financial analyses.
Support operational and personnel budgeting, including position control and workforce-related reporting.
Evaluate collection program metrics, delinquency trends, and revenue recovery performance and identify opportunities to improve business processes and reporting.
Conduct periodic reviews of financial and accounting records to support compliance and internal controls.
Provide analytical and project support for department initiatives.
Facilitate process improvement efforts and document business processes.