Management Analyst III

TX-HHSC-DSHS-DFPS•Austin, TX

1d•Hybrid

About The Position

This position performs advanced (senior-level) professional organizational analysis consultative services and technical assistance work for the Cross Coordination & Pharmacy Benefit Oversight team. This position works under limited supervision with considerable latitude for the use of initiative and independent judgement; conducting work simplification studies; and preparing operations and procedures manuals to enhance organizational effectiveness of programs support of contract monitoring. This position will analyze Vendor Drug Program functions and activities being considered for conversion to contract operations. This position works with program staff to ensure contract requirements are met, identify performance trends, and evaluate improvement activities. This position oversees the development, implementation, and management of complex performance management plans for covered outpatient drugs This position participates in the development of policies, guidelines, procedures, and communication produced by the Cross Coordination & Pharmacy Benefit Oversight team. Participates in compliance and project coordination with the Health and Human Services (HHS) enterprise programs and stakeholders. Develops improvement plans with stakeholders and contractors to address identified deficiencies. Provides cross-division collaboration to ensure horizontal and vertical communication, appropriate project prioritization, and effective resource utilization. Performs related work as assigned.

Requirements

At least three years of experience in program evaluation and analysis, or contract monitoring work/responsibilities.
Experience in the development, implementation, evaluation and interpretation of program policies and at least one year or more of the following areas: outpatient pharmacy, Medicaid and CHIP, managed care programs, and/or contract management.
At least one (1) year of experience overseeing projects and/or workgroups.
Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; methods and procedures analysis techniques; work simplification methods; forms and records design and control procedures.
Strong ability to analyze or evaluate problems; to develop, recommend, or present alternative solutions; to develop, interpret, or implement policies and procedures; to prepare concise reports; and to communicate effectively both orally and in writing.
Must have ability to analyze complex issues and/or problems and provide solutions and/or recommendations, as well as clearly articulate solutions to various levels of leadership.
Knowledge of contracting regulations, compliance and monitoring contracts.
Skills in operating personal computers and in using applicable software, including Microsoft products, i.e. MS Word, Excel.
Ability to lead or facilitate workgroups.
Ability to communicate with internal and external stakeholders.

Nice To Haves

Certified Texas Contract Manager (CTCM) preferred, or the ability to obtain certification within 12 months of hire date and to maintain certification throughout employment.
Graduation from an accredited four-year college or university preferred.
Certified Texas Contract Manager (CTCM), advanced Excel and SharePoint skills are preferred but not required.

Responsibilities

Facilitates the development of plans and actions to meet the goals and objectives of the program.
Responsible for the development and implementation of the Cross Coordination & Pharmacy Benefit Oversight team policies, procedures, and guidelines the development and use of evaluation tools designed by program staff to determine/measure the progress towards meeting the goals and objectives of the program; Facilitates all evaluation activities of the program (internal, external and contractor evaluation); provides updates to leadership.
Provides written recommendations and/or proposals for future improvements.
Facilitates and oversees compliance and project coordination for the Cross Coordination & Pharmacy Benefit Oversight team and works with various internal and external stakeholders.
Facilitates and oversees the development and implementation of program processes and tools for use by staff to determine if contractors are meeting requirements and communicating this information to contract managers.
Assists staff with identifying trends or anomalies that may require additional oversight and monitoring.
Participates in and/or oversees on-site and desk reviews of outpatient drug benefits.
Develops recommendations for improvement and corrective action to standardize or improve systems.
Provides consultative services and technical assistance to Vendor Drug Program staff related to performance management and monitoring.
Facilitates the development of comprehensive reports to present data and make recommendations for contract improvements or process changes.
Analyzes proposed legislation or regulations to determine their effect on the Cross Coordination & Pharmacy Benefit Oversight team.
Facilitates and oversees the development of the program's goals and objectives to support the development of program priorities for supporting contract oversight within Medicaid and CHIP Services.
Researches historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
Evaluates the Cross Coordination & Pharmacy Benefit Oversight team practices and provides recommendations on changes for improvement.
May facilitate in and/or oversee the development of program communications and reports to external and internal parties regarding performance management issues, activities or results.
May instruct, review work product and/or oversee others who prepare status reports for management identifying progress, productivity, key milestones, results of evaluation activities, overall performance of contractor, trends or anomalies that may require additional contract oversight and action.