Management Analyst Iii/ Gs 20

City of Alexandria•Alexandria, VA

About The Position

The Management Analyst III (Community Engagement) works on the Communications Team in the City of Alexandria’s Department of Transportation & Environmental Services (T&ES). The position leads community engagement strategies for multiple high-profile transportation, infrastructure, and environmental projects, helping residents and stakeholders understand, engage with, and shape projects and services that affect their lives. Working with project managers, engineers, environmental specialists, technical staff, other City departments, and community stakeholders, the position translates complex technical information into clear, accessible communications and creates opportunities for public input. The role plans and facilitates public meetings and outreach; develops public-facing materials; manages project communications and stakeholder information using CRM tools; and responds to community questions and concerns. It uses independent judgment to address competing interests, build trust, set expectations, and support transparent communication throughout project lifecycles. The position also helps improve T&ES communication practices, public participation, and relationships with residents and stakeholders. It manages special initiatives and resources related to capital project controls, including the City’s infrastructure map (ArcGIS), reporting tools, public-facing project information, and SharePoint initiatives.

Requirements

Four-year degree; considerable experience in a position involving public administration, program planning and evaluation, and forecasting budget and other program or departmental needs; and completion of college-level courses in public administration, accounting, and management practices, or an equivalent combination of experience and training providing the required knowledge, skills, and abilities.
Excellent communication skills.
Working knowledge of social media platforms and software such as Facebook, X, Instagram, and Bluesky.
Working knowledge of creative software such as Adobe Creative Suite, Canva, or similar.
Working knowledge of Microsoft Office Suite.
Working knowledge of website content management systems such as WordPress, Drupal, or similar.
Working knowledge of email marketing tools and platforms such as Mailchimp, BEE, or similar.
Working knowledge of web analytics tools such as Google Analytics or similar.

Nice To Haves

Four-year degree in Communications, Community Engagement, Public Administration, or a related field.
Three to five years of progressively responsible experience in community engagement, public outreach, program planning and coordination, partnership development, or public administration.
Experience building relationships with community members and stakeholders, coordinating outreach initiatives, assessing community needs, and supporting program evaluation and resource planning.
Experience with photography and videography.
Creative problem-solving skills; highly motivated and results-driven.

Responsibilities

Lead community engagement for multiple high-profile transportation, infrastructure, and environmental projects, developing strategies that reflect project goals, stakeholder needs, and community priorities.
Plan and coordinate public meetings, community briefings, stakeholder discussions, and other outreach activities with project managers and multidisciplinary teams.
Translate technical information, including project designs, schedules, construction impacts, and proposed improvements, into clear and accessible information for residents, businesses, and other stakeholders.
Develop and review public-facing materials, including presentations, fact sheets, project summaries, FAQs, website content, graphics, and meeting notices.
Coordinate community engagement for assigned projects with project managers, engineers, technical staff, communications colleagues, other City departments, and external stakeholders; align messaging and ensure timely follow-up.
Monitor community feedback, stakeholder concerns, public sentiment, and emerging issues; respond to inquiries and sensitive issues, manage expectations, and recommend engagement and communication strategies.
Manage project engagement records and CRM tools to track community contacts, inquiries, stakeholder concerns, commitments, and follow-up activities.
Assist with developing, implementing, and evaluating departmental programs, communication initiatives, engagement practices, and project outreach plans.
Evaluate engagement activities and communication methods, identify improvements to outreach and internal coordination, and recommend enhancements to policies, procedures, standard operating procedures, and departmental practices.
Apply public relations, strategic communications, stakeholder management, and community engagement principles to promote transparency, strengthen public trust, and build constructive relationships.
Use digital communication platforms, web-based tools, presentation and graphic design applications, and data management systems to develop materials, organize information, analyze feedback, and support engagement.
Manage special projects related to capital project controls, including the City’s infrastructure map (ArcGIS), reporting tools, and public-facing resources communicating capital project status, schedules, and impacts; manage SharePoint initiatives.
Prepare reports, memoranda, correspondence, briefing materials, meeting summaries, and other written communications for project implementation, decision-making, and coordination.
Prioritize competing assignments, manage multiple project timelines, exercise initiative, solve problems, and make informed decisions while coordinating with project teams and departmental leadership.