Management Analyst 4 (MA4/AHEA) - Project

State of Washington•Thurston County – Olympia, WA

1d•Remote

About The Position

The Washington State Health Care Authority’s Apple Health Eligibility and Access (AHEA) Division is seeking a Management Analyst 4 to lead projects and improvement efforts affecting Apple Health clients, providers, and staff. The role serves as a subject matter expert in project management, process improvement, data analysis, and contact center operations. It leads cross-divisional work, turns data into strategy, and advises leadership on operational and legislative changes. This is a full-time, 40-hour-per-week remote project position funded through June 30, 2027. Employees must be Washington state residents on their first day of employment and must report to the Olympia office on their first and final days. Occasional in-person meetings, business travel, or other attendance may be required. Standard business hours are Monday through Friday, 8 a.m. to 5 p.m.; alternative schedules may be considered based on business needs and supervisor approval.

Requirements

Demonstrated ability to conduct and lead complex research and analysis involving multiple programs, business functions, data sources, or competing considerations, and translate findings into actionable recommendations.
Demonstrated ability to evaluate complex or ambiguous organizational issues, assess alternatives and risks, and develop defensible recommendations that support management decision-making.
Demonstrated ability to lead evaluations of complex programs, processes, organizational structures, and workflows and develop solutions that improve efficiency, effectiveness, accountability, and service delivery.
Demonstrated ability to analyze complex laws, rules, policies, standards, and organizational requirements and determine their potential operational, programmatic, and organizational impacts.
Demonstrated ability to integrate and evaluate quantitative and qualitative information from multiple sources, develop meaningful performance measures, and use findings to evaluate organizational effectiveness and recommend improvements.
Demonstrated ability to lead complex projects and organizational initiatives involving multiple partners, competing priorities, significant dependencies, and potentially broad organizational impacts.
Demonstrated ability to advise managers and senior leaders on complex analytical issues and clearly communicate findings, risks, alternatives, and recommendations to technical and nontechnical audiences.
Demonstrated ability to lead collaborative analytical efforts, facilitate diverse partner groups, resolve competing perspectives, build consensus, and provide guidance or technical assistance to analysts and staff.
Ability to consider equity in decisions, processes, and day-to-day work, including how work may affect the people and communities served.
Ability to learn and grow by seeking new perspectives, learning from experiences, and using those lessons to continuously improve work and service.
Ability to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions.
Washington state residency is required by the first day of employment.
Applicants must submit a complete online application, a cover letter describing qualifications for the position, a resume detailing applicable experience and education, and three professional references, including at least one current or recent supervisor.

Nice To Haves

Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field.
Professional experience conducting research and analyzing policies, laws, rules, or regulations.
Proficiency with Microsoft Office Suite, especially Excel, Word, and PowerPoint.
Experience with Washington Healthplanfinder, ACES, Barcode, ProviderOne, ServiceNow, Avaya Workplace, CMS Supervisor, or SharePoint.
Lean Six Sigma Green Belt certification, Project Management Professional (PMP) certification, or equivalent.
Knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships with partner divisions and health care agencies.
Ability to communicate effectively in writing and verbally, including writing reports and creating presentations, and to establish cooperative working relationships and coordinate work across personnel levels.
Skill in serving as a subject matter expert and providing professional and technical consultation regarding procedures, resources, complex issues, and escalated cases.
Ability to develop and deliver guidance, training, and technical assistance that support staff understanding and consistent application of procedures.
Ability to identify, collect, organize, and document relevant data from various sources to support analysis and investigation.

Responsibilities

Independently lead and facilitate large internal and cross-divisional workgroups and process improvement projects to improve operations and customer service delivery.
Manage multiple projects concurrently, developing their scope, methodology, and deadlines to meet division and section needs.
Manage the business-unit side of the project life cycle for new and enhanced technologies, advocating for the best experience for staff, clients, and providers.
Develop processes to monitor and measure project outcomes before handing work back to the business unit.
Analyze and interpret metrics and data trends, and build and maintain section and division dashboards that track program performance.
Collaborate with Voice Services and WaTech on call-flow and messaging enhancements for providers and AHEA staff.
Develop and maintain accurate procedures, and coordinate division communications so staff are prepared for program changes.
Analyze proposed legislation to identify impacts and risks to AHEA operations, Medicaid clients, and providers.
Present findings and evidence-based recommendations to senior management, and help develop long-range plans, goals, and resource strategies.