Management Analyst 2 - Learning Management System Specialist

Arizona Department of Administration • Phoenix, AZ

2d • $51,700 - $51,700 • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. Join our team as a Systems Analyst supporting a statewide Learning Management System (LMS). In this role, you’ll help ensure efficient system operations, accurate reporting, and compliance with training requirements across the organization.

Requirements

• One year of management analysis experience; OR three years of experience in learning management systems and/or database applications
• A Bachelor's or Master's degree in learning management systems and/or database applications will substitute for one or two years of the required experience respectively, but will not substitute for the management analysis experience.
• The ability to secure and maintain clearance from the DCS Central Registry.
• Driver’s License Requirements.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Knowledge of training-related technologies including learning management systems.
• Knowledge of database development and maintenance.
• Knowledge of planning and organizing.
• Knowledge of computer word processing, databases and spreadsheets.
• Knowledge of writing (related to grammar, punctuation, spelling, proper syntax, proper sentence structure, etc.).
• Knowledge of Learning Management Systems.
• Knowledge of organization and tracking systems.
• Knowledge of customer service principles.
• Skill in conceptualizing, designing, planning, developing, and auditing employee training systems and programs.
• Skill in written and oral communication
• Skill in presentation methods.
• Skill in interpersonal skills in working with diverse groups and customer service.
• Skill in problem solving techniques.
• Skill in distance learning development.
• Skill in training-related technologies including learning management systems.
• Skill in project management, interpreting and analyzing data, time management, and scheduling resources.
• Skill in planning, organizing and prioritizing work.
• Skill in common software packages.
• Ability to plan, organize and coordinate the design, delivery and audit of training and training resources.
• Ability to facilitate groups.
• Ability to interpret and analyze.
• Ability to adapt to people/situations.
• Ability to establish and maintain effective working relations with individuals, groups and representatives of diverse groups.
• Ability to problem solve.
• Ability to be creative and innovative
• Ability to take initiative and be adaptable
• Ability to give presentations
• Ability to use a personal computer and a mainframe computer.

Responsibilities

• Manage and enhance the agency’s LMS to support training and compliance needs
• Maintain system standards, including course structure, naming conventions, and user access
• Develop and update procedures, documentation, and internal controls
• Analyze system changes and recommend effective solutions
• Produce and validate reports to support leadership, program areas, and external partners
• Monitor system performance to ensure compliance with policies and requirements
• Identify and resolve data integrity issues to maintain reliable records
• Serve as the primary LMS point of contact for internal teams and external partners
• Troubleshoot complex system issues and support users statewide
• Lead or assist with system upgrades, enhancements, and process improvements
• Provide guidance and training on LMS functionality and compliance processes
• Work with stakeholders to translate business needs into system solutions
• Track and resolve system issues in a timely manner
• Ensure accurate maintenance of training records for staff and providers

Benefits

• Paid sick leave.
• Paid vacation that includes ten (10) holidays per year.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Competitive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• Vision coverage.
• Short-term disability insurance.
• Deferred compensation plans.
• Supplemental life insurance.
• Employee wellness plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees