Managed Services Support Administrator

CBX Solutions Recruiting Team • Dover, DE

6d • Onsite

About The Position

Build Your Career Where You Matter
Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Work-Life Balance: Generous paid time off for rest, family, and self-care.
Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
​​The Managed Services Administrator has the technical aptitude, skills and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including occasional overtime or weekend work as needed to support nationwide and international customers. Training customers, managing day to day adds/changes, and troubleshooting issues remotely will be key responsibilities.​

Requirements

• Minimum have 5 years of experience administering access control software such as Acre Feenics and Honeywell Pro-Watch
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent
• Demonstrated computer skills including an understanding of networks and topology
• Excellent interpersonal skills, including external and internal communication (written and verbal)skills
• Demonstrate a desire to learn the industry that C&B serves
• Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.)
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Nice To Haves

• Due to job site and Federal contractual requirements, COVID-19 vaccination strongly preferred

Responsibilities

• Provide customer support for managed and hosted access control systems
• Provide remote support to field technicians during commissioning and service
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or Service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Provide administration of Acre Feenics access control software for hosted and managed access control customers

Benefits

• Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Generous paid time off for rest, family, and self-care.
• Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED