Managed Services Support Administrator

Cook & Boardman Group • Dover, DE

5d • Onsite

About The Position

The Managed Services Administrator has the technical aptitude, skills and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including occasional overtime or weekend work as needed to support nationwide and international customers. Training customers, managing day to day adds/changes, and troubleshooting issues remotely will be key responsibilities.

Requirements

• Minimum have 5 years of experience administering access control software such as Acre Feenics and Honeywell Pro-Watch
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent
• Due to job site and Federal contractual requirements, COVID-19 vaccination strongly preferred
• Demonstrated computer skills including an understanding of networks and topology
• Excellent interpersonal skills, including external and internal communication (written and verbal) skills
• Demonstrate a desire to learn the industry that C&B serves
• Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.)
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Responsibilities

• Provide customer support for managed and hosted access control systems
• Provide remote support to field technicians during commissioning and service
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or Service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Provide administration of Acre Feenics access control software for hosted and managed access control customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED