Managed Services Project Lead

athenahealth•Boston, MA

1d•$105,000 - $179,000•Hybrid

About The Position

Lead complex client engagements that drive measurable performance outcomes in a fast-paced healthcare services environment. This role is responsible for managing multiple projects, coordinating internal and external resources, and ensuring high-quality delivery across revenue cycle operations. The Project Lead uses data insights and structured processes to improve outcomes, mitigate risks, and optimize performance. This is a hybrid role based in the United States. This role reports to the Senior Manager, Managed Services.

Requirements

5+ years of experience managing multiple projects, including planning, execution, and stakeholder communication
5+ years of experience with end-to-end athenaOne revenue cycle workflows, including patient access, billing, and collections
3+ years of experience analyzing operational data and translating insights into measurable improvements
3+ years of experience in a client-facing role with accountability for outcomes and satisfaction
Experience working with stakeholders in a business environment
Strong written and verbal communication skills
Ability to present information clearly to a range of audiences, including senior leaders

Nice To Haves

Experience managing third-party vendors or external resources preferred
Familiarity with healthcare billing processes, coding standards, and terminology preferred
Experience with revenue cycle platforms and workflow tools preferred

Responsibilities

Lead multiple client engagements, ensuring successful delivery, achievement of project goals, and alignment with client expectations
Manage third-party or vendor resources, including monitoring attendance, productivity, quality, and service level performance
Analyze client performance across key revenue cycle metrics (e.g., accounts receivable, denial rates, charge lag, collections) and implement improvement plans as needed
Identify and manage risks, issues, and escalations, ensuring timely resolution and clear communication
Communicate regularly with clients, vendors, and internal stakeholders, providing status updates and actionable insights
Facilitate project meetings and operational reviews to align on priorities and performance expectations
Present business reviews and performance updates to client leadership, including trends, risks, and recommendations
Use data and reporting tools to evaluate operational performance and support decision-making
Integrate AI-enabled tools into workflows to analyze performance data, identify trends, and improve efficiency; guide team members on practical AI use in day-to-day operations
Support development of standard operating procedures and workflow documentation
Contribute to training materials and onboarding resources for team members or partners
Assist in refining operational processes and identifying opportunities for efficiency
Collaborate with cross-functional teams to address client needs and improve service delivery
Participate in internal initiatives to enhance tools, reporting, or service models
Share insights and best practices with peers to support team development