Managed Services HRIS Consultant – ADP Workforce Now

PEPL•Atlanta, GA

1d•Hybrid

About The Position

We're looking for a Managed Services HRIS Consultant to serve as a dedicated ADP Workforce Now (WFN) expert for our clients or internal HR organization. This person will own the ongoing configuration, optimization, and support of the ADP WFN platform — ensuring it runs efficiently, stays compliant, and evolves alongside changing business needs. This is an ideal role for someone who thrives on solving system issues, streamlining processes, and being the trusted go-to resource for all things ADP.

Requirements

3+ years of hands-on experience administering ADP Workforce Now (required)
Strong understanding of HR, Payroll, Benefits, and Time & Attendance processes
Experience configuring ADP WFN business rules, workflows, security roles, and custom fields
Proficiency building custom reports (ADP Reporting/DataCloud or similar)
Experience with system integrations (SFTP feeds, APIs, EDI files)
Strong analytical and troubleshooting skills with a process-improvement mindset
Excellent client-facing communication skills; comfortable working in a consulting/managed services environment
Ability to manage multiple priorities and client accounts simultaneously

Nice To Haves

ADP Certified Partner or ADP Workforce Now certification(s)
Experience with ADP Vantage, additional ADP modules, or migrations between ADP platforms
Background in HR/Payroll compliance (FLSA, ACA, multi-state payroll tax)
Prior experience in an HR outsourcing, PEO, or managed services environment
PMP, Six Sigma, or process-improvement certifications
Experience with change management and end-user training/adoption programs

Responsibilities

Serve as the primary point of contact for ADP Workforce Now support, configuration, and optimization requests across one or more client accounts (or internal business units)
Analyze current ADP WFN configurations and workflows to identify inefficiencies, redundancies, and opportunities for automation
Configure and maintain HR, Payroll, Benefits, Time & Attendance, and Talent modules within ADP WFN
Build and optimize custom reports, dashboards, and data feeds using ADP's reporting tools
Manage system integrations between ADP WFN and third-party platforms (benefits carriers, financial systems, ATS, etc.)
Troubleshoot and resolve escalated technical issues, working directly with ADP support as needed
Lead system audits to ensure data integrity, compliance, and adherence to best practices
Partner with HR, Payroll, and IT stakeholders to gather requirements and translate them into system configurations
Manage open enrollment, year-end processing, and other seasonal HRIS events within ADP
Develop and maintain documentation, including SOPs, workflow diagrams, and configuration guides
Provide end-user training and create job aids to drive platform adoption
Stay current on ADP WFN releases, features, and industry best practices; proactively recommend enhancements
Support SLA-based ticket queues and manage priorities across multiple client environments (if in a true managed services/MSP context)