Managed Lending Partner Success Intern

Kiva.org

3d • $800 • Remote

About The Position

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers. As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full-time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:
Impact first - This is why we exist. This is the drumbeat we march to. Every day.
Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.
Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.
Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.
Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.
Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Internship Program
Since its founding, volunteerism has been an integral part of Kiva's foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas, and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you'll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors.
Through this volunteer internship, we’re hoping to provide a high-caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.

This Kiva internship is a 6-month, part-time (24 - 32 hours per week), United States-based, remote volunteer position.

Department overview:
Kiva’s Managed Lending team works with institutional partners to design and deliver customized lending programs on the Kiva platform. These partnerships enable organizations to deploy capital at scale while reaching underserved communities around the world.
The team supports partners across the full lifecycle of their programs, from initial setup and campaign design to ongoing management, reporting, and optimization. This includes coordinating across internal teams, maintaining strong partner relationships, and ensuring programs run smoothly and effectively.

Role overview:
We’re seeking a motivated and detail-oriented Managed Lending Intern to help improve how Kiva documents, organizes, and shares information across internal teams and external partners.
This role will focus on capturing and translating internal knowledge into clear, structured documentation, as well as improving partner-facing resources in collaboration with Marketing and Creative. You will work closely with team members to understand how processes and systems work, then turn that into content that is easy to use and maintain.
In addition to this project-based work, you will provide support during high-volume periods, including helping manage partner requests and assisting with reporting and operational workflows as needed.
Through this internship, you will gain hands-on experience in documentation, content development, and cross-functional collaboration, while contributing to a more efficient team and a stronger experience for Kiva’s partners.
At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Requirements

• Authorization to work in the United States on a permanent, full-time basis
• At least 21 years of age or older by July 14th, 2026
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail, and ownership of your work
• Enjoys problem-solving and relationship building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment.
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Responsibilities

• Lead the audit, organization, and standardization of internal documentation to improve clarity and accessibility across the team
• Document key processes, systems, and workflows by working closely with team members to capture how things actually operate
• Contribute to improving partner-facing resources by auditing existing materials and identifying gaps, inconsistencies, or outdated content
• Draft and update content for partner resources, ensuring messaging is clear, accurate, and aligned with Kiva’s voice
• Coordinate with cross-functional teams, including Marketing and Creative, to update and refine partner-facing materials
• Help ensure consistency across internal and external content, including messaging, structure, and design
• Scope and design an internal partnership library or AI agent
• Provide operational support during high-volume periods, including assisting with the partner help queue
• Support reporting scheduling needs as needed
• Contribute to additional projects related to documentation, content development, and partner experience

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• Modest stipend of $800 a month (before taxes)

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed