Managed IT Services Level I Technician

Automated Business Solutions•Southington, CT

3d•$20 - $21•Onsite

About The Position

Automated Business Solutions is seeking a diligent, enthusiastic, and customer-focused Managed IT Services Level I Technician to support small and medium-sized businesses. This entry-level opportunity provides hands-on experience resolving everyday technical issues and supporting IT infrastructure in real-world client environments. The technician will work closely with experienced team members, receive mentorship, and have opportunities to grow into a Level 2 role. The position is based in the Southington, Connecticut office and is performed on-site.

Requirements

At least 1 year of hands-on IT support experience, which may include help desk, co-op, internship, or lab experience.
CompTIA A+, Network+, or similar foundational certification, or be working toward one.
Foundational understanding of IT hardware and software installation, maintenance, and support.
Strong troubleshooting and analytical skills.
Excellent interpersonal and customer service skills.
Clear written and verbal communication skills.
Proactive mindset and eagerness to learn.
Ability to manage multiple tasks and prioritize effectively.
Ability and desire to work as part of a team.
Flexibility and a positive attitude.
Knowledge of Office 365, including Exchange, OneDrive, SharePoint, and Teams.
Knowledge of Apple Mac operating systems and management.
Willingness to learn and grow in a fast-paced environment.

Nice To Haves

Experience in a managed service provider (MSP) environment.
Hands-on experience with a wide range of technologies and clients.

Responsibilities

Provide Tier 1 remote technical support across multiple environments.
Serve as the first point of contact for IT incidents and service requests.
Troubleshoot Windows 10/11, Microsoft 365 applications, and common business software.
Perform hardware diagnostics and replace workstations, laptops, printers, and peripherals.
Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi.
Assist with Windows Server administration under senior guidance.
Manage Microsoft 365 users, licenses, password resets, and basic Exchange and SharePoint administration.
Monitor and respond to RMM alerts related to system performance, patch management, and endpoint health.
Deploy and maintain antivirus and endpoint detection and response solutions.
Install and configure workstations, printers, and network devices.
Maintain accurate documentation in PSA systems and internal knowledge databases.
Escalate complex incidents to Tier 2/3 technicians with detailed troubleshooting notes.
Log, track, and resolve tickets using PSA tools.
Communicate proactively and clearly with clients about issue status and resolution.
Create and maintain detailed documentation of client systems, configurations, and procedures.
Maintain, repair, transport, and set up computer equipment as needed.
Perform other duties as assigned.