Managed IT Services Level I Technician

Automated Business Solutions•Southington, CT

2d•Onsite

About The Position

Automated Business Solutions is proud to be recognized by Providence Business News as one of the Best Places to Work in 2025! Are You Ready to Start Your IT Career in a Fast-Paced, Supportive Environment? We are seeking a diligent, enthusiastic, and customer-focused Managed IT Services Level 1 Technician to join our growing team. This is an excellent opportunity for someone passionate about technology who is eager to learn, grow, and build a foundation in the IT field. In this role, you will support small to medium-sized businesses by resolving everyday technical issues, assisting with IT infrastructure support, and delivering exceptional client experience. You will work closely with experienced team members, gaining hands-on experience with real-world IT environments. At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem-solving skills, and clear, professional communication abilities.

Requirements

1+ year of hands-on IT support experience (help desk, co-op, internship, or lab experience)
CompTIA A+, Network+, or similar foundational certifications (or working towards)
Foundational understanding of IT hardware and software installation, maintenance, and support
Strong troubleshooting and analytical skills
Excellent interpersonal and customer service skills
Clear written and verbal communication skills
A proactive mindset and eagerness to learn
Ability to manage multiple tasks and prioritize effectively
Ability and desire to be part of a team
Flexibility with a positive attitude
Knowledge of Office 365 including Exchange, OneDrive, Sharepoint and Teams
Knowledge of Apple Mac Operating System and management
Willingness to learn and grow in a fast-paced environment
Hands-on experience with a wide range of technologies and clients

Nice To Haves

Experience in an MSP environment is a plus

Responsibilities

Provide Tier 1 remote technical support for multiple types of environments
Serve as the first point of contact for all IT-related incidents and service requests
Troubleshoot desktop operating systems (Windows 10/11), Microsoft 365 applications, and common business software
Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals)
Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issues
Assist with Windows Server administration tasks under senior guidance
Manage Microsoft 365 users, licenses, password resets, and basic Exchange/SharePoint administration
Monitor and respond to RMM alerts (system performance, patch management, endpoint health)
Deploy and maintain endpoint security solutions (AV/EDR)
Install and configure workstations, printers, and network devices
Maintain accurate documentation within PSA systems and internal knowledge databases
Escalate complex incidents to Tier 2/3 technicians with detailed troubleshooting notes
Accurately log, track, and resolve tickets using PSA tools
Maintain clear proactive communication with clients regarding issues status and resolution
Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery
Maintain, repair, transport, and set up computer equipment as needed
Mentorship from experienced technicians and opportunities to grow into a Level 2 role
Other duties as assigned